E.J. Katz
Vancouver,BC
Summary
A clear, direct and personable communicator dedicated to team leading with extensive experience in problem solving, strategizing, and delivering excellent customer service. Team oriented with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-driven with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Bartender
The Diamond
Vancouver, BC
04.2023 - 08.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following high calibre recipes and procedures.
- Participated in internal cocktail challenges resulting in two of my own cocktails making it to the menu, both in monthly feature and happy hour categories.
- High volume well, making 200+ cocktails a night.
- Provided excellent customer service to maintain the incredible reputation of the Diamond.
Head Bartender/Floor Manager
Nightshade - Michelin Bib Gourmand 2022/23
Vancouver, BC
01.2022 - 04.2023
- Floor Manager Tuesday, Wednesday
- Closing bartender Thursday - Saturday
- Prepared cocktails, craft beer, and wine alone on bar for a 75 person room.
- Monitored daily labour to maximize shift efficiency and sales
- Prepared and served cocktails, while also working the floor in the 7 table Lightshade cocktail bar.
- Worked with 22 exclusive house cocktail recipes between the Lightshade and Nightshade bars.
- All GFS ordering for the bar and FOH
- Maintaining par levels and standards of the team
- Coached newer servers and bartenders on service standards and techniques
- Expedited for a Brigade style kitchen
- Disciplinary conversations with staff
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
Bartender/Shift Manager
Devil's Elbow
Vancouver, BC
08.2021 - 01.2022
- Bartender on high turnover, fast paced game nights, next to stadiums
- Balanced daily registers and generated sales reports.
- Managed bar area, regulation compliance and customer relationships.
- Poured wine, beer and cocktails for patrons.
- Trained, motivated and oversaw team service to make for a fair and successful shift
Front of House Supervisor
Amsterdam Brewhouse
Toronto, ON
05.2019 - 10.2020
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and duties and managed staffing.
- Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
- Developed strong strategies and management skills so that staff and patrons alike would not be affected by any unforeseen circumstances.
Bartender
Amsterdam Brewhouse
Toronto, ON
06.2019 - 10.2020
- One of Canada's most high volume restaurants.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared and served drinks in 400-600 seat environment, with dine times as fast as 45 minutes.
Head Server
Amsterdam Brewhouse
Toronto, ON
03.2019 - 10.2020
- Trained new servers on menu items and restaurant standards.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
Server
Lunn's Mill Beer
Lawrencetown, NS
01.2018 - 08.2018
Server
Granville Island Brewery Taproom
Vancouver, BC
08.2014 - 08.2016
Education
New Westminster Secondary School
01.2013
Level 1 Cicerone Certified Server -
Cicerone
02.2020
Serving It Right
B.C.03.2021
Skills
- Outstanding customer service
- Employee training and coaching
- Beer, wine and cocktail Knowledge
- Health codes compliance
- Safe serving knowledge
- Excellent judgment
- Attention to detail
- Bartending, serving and hosting abilities
- Controlling labour for maximized daily profit margins
Timeline
Bartender
The Diamond
04.2023 - 08.2023
Head Bartender/Floor Manager
Nightshade - Michelin Bib Gourmand 2022/23
01.2022 - 04.2023
Bartender/Shift Manager
Devil's Elbow
08.2021 - 01.2022
Bartender
Amsterdam Brewhouse
06.2019 - 10.2020
Front of House Supervisor
Amsterdam Brewhouse
05.2019 - 10.2020
Head Server
Amsterdam Brewhouse
03.2019 - 10.2020
Server
Lunn's Mill Beer
01.2018 - 08.2018
Server
Granville Island Brewery Taproom
08.2014 - 08.2016
New Westminster Secondary School
Level 1 Cicerone Certified Server -
Cicerone
Serving It Right
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