Eivana Ruiz Rodriguez
Brawley
Summary
Dynamic professional with extensive experience in scheduling and patient care at Spine and Sports Physical Therapy. Proven ability to optimize workflows and enhance patient satisfaction through effective communication and strong organizational skills. Adept at managing electronic health records while ensuring HIPAA compliance and maintaining patient confidentiality.
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
12
12
years of professional experience
Work History
Central Scheduler
Spine and Sports Physical Therapy
12.2023 - Current
- Coordinated patient scheduling across multiple providers to optimize clinic workflow.
- Managed appointment changes and cancellations efficiently, ensuring minimal disruption to patient care.
- Utilized electronic health records systems to maintain accurate patient information and scheduling data.
- Communicated effectively with patients and staff to confirm appointments and address scheduling conflicts.
- Reduced patient wait times with accurate and timely appointment scheduling.
Medical Assistant
VO Medical Center
04.2021 - 10.2021
- Assisted in patient intake, ensuring accurate collection of medical history and insurance information.
- Managed appointment scheduling and maintained organized patient records using electronic health record systems.
- Conducted routine laboratory tests and prepared specimens for analysis to assist in diagnostic processes.
- Maintained cleanliness and safety standards in examination rooms, contributing to a sterile environment for patients.
- Collaborated with team members to streamline workflows, improving overall clinic efficiency and patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Package Handler
One World Beef
08.2019 - 12.2020
- Inspected incoming and outgoing shipments for accuracy and quality compliance.
- Collaborated with team members to streamline package sorting processes and improve workflow efficiency.
- Assisted in implementing best practices for packaging operations, reducing waste and improving productivity.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Safety Assistant
Westward Seafoods
01.2016 - 05.2019
- Assisted in conducting safety audits to ensure compliance with regulatory standards.
- Monitored safety equipment and reported deficiencies to maintain operational readiness.
- Developed and maintained safety documentation, ensuring accessibility for all staff members.
- Implemented safety protocols that improved incident reporting accuracy across the organization.
- Assisted in the reduction of accidents through thorough incident investigations and root cause analysis.
- Managed emergency response plans, performing drills to ensure preparedness for various situations.
Sales Associate
Factory 2 U
08.2013 - 10.2015
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions to effectively communicate offers to customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Implemented visual merchandising strategies to optimize product displays and attract customer interest.
- Led inventory management efforts, reducing stock discrepancies through diligent tracking and organization practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certification - Medical Assistant
CALRegional
03-2021
High School Diploma -
Desert Valley High
Brawley, CA06-2008
Skills
- Deadline oriented
- Workflow optimization
- Scheduling expertise
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Follow-up skills
- Schedule management
- Teamwork
- Multi-line telephone system control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Central Scheduler
Spine and Sports Physical Therapy
12.2023 - Current
Medical Assistant
VO Medical Center
04.2021 - 10.2021
Package Handler
One World Beef
08.2019 - 12.2020
Safety Assistant
Westward Seafoods
01.2016 - 05.2019
Sales Associate
Factory 2 U
08.2013 - 10.2015
Certification - Medical Assistant
CALRegional
High School Diploma -
Desert Valley High