Eishah Mahmood
Kingston,Canada
Summary
Motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Global Faces Direct
01.2019 - Current
- Streamlined hiring process by conducting thorough interviews.
- Recruited and guided new staff members to enhance team productivity.
- Facilitated customer interactions and community engagement.
- Achieved and exceeded set sales objectives.
- Managed leadership meetings to enhance operational alignment.
Manager/Supervisor
Quickie Petro Canada
01.2017 - 01.2019
- Onboarded and instructed new staff.
- Drafted and finalized workforce schedules.
- Coordinated daily administrative tasks, including handling of cash deposits.
- Completed inventory orders with accuracy.
- Resolved customer issues through a combination of compassionate engagement and professional conduct.
Customer Service Representative
StarTek
01.2016 - 01.2017
- Handled customer inquiries and resolved service-related issues promptly.
- Efficiently addressed and directed all incoming calls.
- Resolved customer issues efficiently.
- Secured highest Merit score consistently for three months.
- Enhanced workforce competency by instructing newly onboarded staff on essential techniques.
Customer Service Representative
Macs Convenience Store
01.2015 - 01.2016
- Executed point-of-sale operations seamlessly.
- Organized items for optimal shelf presentation.
- Sustained organized and tidy appearance of store environment.
- Ensured store readiness at opening and maintained closing procedures.
- Earned required certifications and undertook relevant training.
Education
Post-Secondary Education -
Carleton University
Ottawa, ON01.2016
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Marketing
- Goal setting
- Staff management
- Financial management
- Reporting and documenting
- Sales growth
- Problem-solving
- Mail handling
- Data entry
Certification
- Tobacco and Lottery Training
- AGCO certificated
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Manager
Global Faces Direct
01.2019 - Current
Manager/Supervisor
Quickie Petro Canada
01.2017 - 01.2019
Customer Service Representative
StarTek
01.2016 - 01.2017
Customer Service Representative
Macs Convenience Store
01.2015 - 01.2016
- Tobacco and Lottery Training
- AGCO certificated
Post-Secondary Education -
Carleton University
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