Eisha Tahir

• Business Architecture & Capability Mapping: Ran regular workshops to map capabilities and craft a target‑state digital roadmap, cutting cycle time by 25 %.
• ERP Transformation (Odoo): Scoped business user stories, led digital transformation delivery across Sales, Finance, Inventory & HR; delivered on time, saving business costs and inefficiencies.
• Governance & Continuous Improvement: Own ERP release management, configuration and KPI governance—maintained 97 % uptime and zero Sev‑1 defects.
• Data & KPI Analytics: Built dashboards in Google Studio enabling real‑time margin and trade‑revenue insights,
• Stakeholder & Strategy Leadership: Liaise with C‑suite, IT and field teams; translating complex requirements into actionable solutions and stewarding stakeholder alignment;

Business Solutions, Innovation and Information Technology Branch

• Redesigned the SharePoint information‑architecture and content taxonomy, aligning with Government of Canada IM/IT standards.
• Facilitated in research pertaining to providing business solutions to clients
• Part of the team that Orchestrated the branch‑wide shift to remote digital operations during the COVID‑19 response, mapping business capabilities to digital tools (SharePoint Online, Microsoft Teams) and achieving workforce connectivity within four weeks.
• Produced standardized “Profile Sheets” aiming to streamline operations across the departments relating to Information Management.
• Acted as liaison between business and technical teams, translating IM and records‑management needs into user stories and acceptance criteria for technical teams, and ensuring alignment with Government of Canada IM standards (GCdoc, M365).

Government Security Clearance, Bilingual Environment.

• Architected the entire B2C operating model—mapped core capabilities, defined target‑state processes and a digital roadmap that took the start‑up to profitability within 14 months.
• Led full‑stack Shopify implementation: wrote epics/user stories, oversaw API integrations; launch achieved 99.8 % order‑accuracy and < 6 h mean fulfillment time.
• Leveraged Shopify’s native analytics—channeled insights back into UX and pricing; improve click‑to‑sale ratio and drove a revenue increase within one year.
• Directed omnichannel go‑to‑market strategy—SEO, paid social, email automation.
• Demonstrated core personal capabilities: critical thinking (rapid pivot during pandemic supply shocks), and continual learning—kept abreast of emerging UX, data‑privacy and e‑commerce regulations to sustain compliance and customer trust.

• Gathered and translated business & user requirements into a responsive corporate website, hand‑coding HTML5/CSS3 and lightweight JavaScript; delivered the MVP in six weeks and met all launch KPIs.
• Documented process flows and created a governance playbook so that in‑house teams could maintain and extend the platform, establishing clear guidelines for future digital enhancements.