Eisha Eisha
Brampton,ON
Summary
A motivated and detail-oriented recent graduate with a strong foundation in business processes, customer service, and data analysis. Seeking to contribute excellent communication, problem-solving, and organizational skills to a dynamic Canadian full-service collection and business process outsourcing company. Eager to leverage my education and internship experiences to support clients, and deliver high-quality solutions.
Overview
2
2
years of professional experience
Work History
Cashier and Customer Service
Oceans Fresh Food Market
Brampton, Ontario
11.2022 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints professionally in accordance with company policy.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
Customer Service Intern
JUSTWIN IT Solutions
Brampton, Ontario
05.2024 - 11.2024
- Supported a team in handling customer inquiries and resolving complaints in a professional and timely manner.
- Assisted in processing client accounts and performed data entry, ensuring accuracy in all records.
- Contributed to maintaining a high level of customer satisfaction by providing exceptional service and effective solutions.
- Gained hands-on experience with business process management tools and software, improving workflow efficiency.
Education
Diploma in International Business
Lambton College of Applied Arts And Technology
Mississauga, ON04-2024
Certificate in Information Technology
NIDS School of Design & Computers
Punjab, India04-2022
High School Diploma -
SBBS International School
Punjab, India07-2021
Skills
- Customer service
- Data entry
- Business process management
- Technical support
- Project management
- Team collaboration
- Proficient in MS Office, C, Multimedia and MS Access
- Time management abilities
- Multitasking Abilities
- Strong communication skills
- Strong programming skills
- HTML
- Operating systems
- Resource allocation
- Report distribution
- User account management
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Customer Service Intern
JUSTWIN IT Solutions
05.2024 - 11.2024
Cashier and Customer Service
Oceans Fresh Food Market
11.2022 - Current
Diploma in International Business
Lambton College of Applied Arts And Technology
Certificate in Information Technology
NIDS School of Design & Computers
High School Diploma -
SBBS International School
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