Eirik Hutchinson
Calgary,AB
Summary
Patient and outgoing individual with over five years of experience in retail and sales settings. Consistent positive interactions with customers and conflict resolution skills have resulted in promotions to management as well as Financial Coordinator at INDOCHINO. I am a detailed oriented worker who strives himself in fostering positive and inclusive environments / communities in and outside of the workplace.
Overview
6
6
years of professional experience
Work History
Ski and Snowboard Shop Manager
Ski Cellar Snowboard
11.2022 - 04.2024
- Provided quick turnaround for Ski and Snowboard Tune-ups and repairs with emphasis on consistency across all work orders.
- Assessed incoming equipment to determine what would need to be done to either give a great tune, fix damage or prevent any future issues.
- Operated and maintained multiple pieces of machinery with emphasis on the Montana Crystal Rock to ensure not only our product was consistent but the machine itself operates at peak performance.
Salesman and Rental Associate
Long & McQuade Musical Instruments
03.2020 - 11.2022
- Upheld high standards of customer service by promoting and upselling new products and services.
- Maintaining an up to date knowledge and skill set to better assist customers and determine their individual needs
- Properly asses and organize product to establish efficient restocking procedures
- Appraising items for resale according to current trends and more importantly based on company metrics on that specific or similar sku
- Assumed Guitar tech responsibilities with a proficiency in Electric and Acoustic guitars as well as electronics such as tube amplifiers.
Financial Control Coordinator
INDOCHINO
12.2017 - 11.2018
- Providing the link between Customer Experience and the Financial Department by auctioning refunds, credit checks, fraud detection, financial disputes and company wide appeasement reporting
- Played an active part in the design and implementation of a new company wide refund system and the processes that go along with it. This includes planning the company roll out of said system
- Located, flagged and help facilitate the fix of a company wide payment error that negatively affected our retail locations across North America
- Maintaining a consistent, thorough and timely approach to credit card chargebacks by gathering and presenting all pertinent data in a concise manner to the disputing companies
Education
Associate of Arts - Audio Engineering And Music Production
PAVI
Vancouver, BC01.2012
Skills
- Adaptive and responsive communication skills that can handle most difficult situations
- Self-sufficient worker who strives in both team atmospheres or independently
- Quick hands on learner
- Tactile, constructive and empathetic mindsets
- Task and goal oriented worker
Timeline
Ski and Snowboard Shop Manager
Ski Cellar Snowboard
11.2022 - 04.2024
Salesman and Rental Associate
Long & McQuade Musical Instruments
03.2020 - 11.2022
Financial Control Coordinator
INDOCHINO
12.2017 - 11.2018
Associate of Arts - Audio Engineering And Music Production
PAVI
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