Chelsea Chandler
Calgary,AB
Summary
Proven leader in hospitality management, adept at boosting customer satisfaction and streamlining operations, showcased during tenure at Cleaver. Excelled in team management and POS system operation, enhancing service efficiency. Recognized for exceptional staff training, fostering a culture of excellence and adaptability. Achieved significant improvements in guest experience and operational workflow.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Cleaver
Calgary, AB
02.2019 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Hotel Receptionist
Macreddin Village
Wicklow Ireland
01.2018 - 01.2019
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
Server
Wicklow Heather
Wicklow Ireland
05.2014 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Dental Receptionist
James Turner Co
Wicklow Ireland
01.2013 - 05.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Education
Business, Tourism And Events Management
Bray Institute of Further Education
Wicklow Ireland 05.2016
High School -
Avondale Community College
Wicklow Ireland 05.2014
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Food service background
- Adaptable
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Cleaver
02.2019 - 01.2023
Hotel Receptionist
Macreddin Village
01.2018 - 01.2019
Server
Wicklow Heather
05.2014 - 12.2017
Dental Receptionist
James Turner Co
01.2013 - 05.2014
Business, Tourism And Events Management
Bray Institute of Further Education
High School -
Avondale Community College