Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
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Eima Momeni

Burnaby,British Columbia

Summary

With years of experience in customer service, I am passionate about providing effective solutions for complex situations. I take pride in delivering exceptional client experiences by translating challenges into clear, simple explanations. Always open to new challenges, I take the initiative in leading teams, coaching, and training others to support continuous growth and success. I remain calm under pressure and maintain a positive attitude, always treating people with respect and honor to build strong relationships and a collaborative environment, making every experience meaningful and memorable.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Advisor

ROYAL BANK OF CANADA
Coquitlam, British Columbia
11.2021 - Current
  • Resolved escalated customer inquiries promptly, ensuring high levels of professionalism.
  • Handled complex transactions efficiently to enhance customer satisfaction.
  • Managed cash shipments as part of cash team, maintaining compliance with branch limits.
  • Supported operational functions by ordering stationery and organizing materials effectively.
  • Trained new team members to ensure smooth onboarding and integration.

Creative Listing Strategist

Wisha Solutions
Burnaby, British Columbia
01.2025 - Current
  • Evaluate properties, and develop tailored strategies to enhance market appeal and maximize selling potential.
  • Build strong client relationships, and ensure all services are completed on time, within budget, and to high-quality standards.
  • Manage comprehensive preparation process for listings by coordinating and directing contractors and service providers throughout all preparation phases.

Event Manager

Cocktails & Canapes
Vancouver, British Columbia
09.2024 - Current
  • Oversaw seamless event execution by coordinating communication between kitchen staff, service teams, and event personnel.
  • Led teams through loading, setup, and load-out processes, ensuring alignment with detailed event schedules.
  • Maintained a positive, solution-oriented approach to quickly resolve on-site challenges, and keep events running smoothly.

Banking Advisor

ROYAL BANK OF CANADA
Coquitlam, British Columbia
10.2022 - 02.2025
  • Assisted clients with a wide range of banking needs, including personal and business banking, credit applications, estate accounts, and budgeting.
  • Provided personalized investment recommendations—including mutual funds—to support clients in achieving their financial goals.
  • Collaborated closely with RBC partners, such as Mortgage Specialists, Investment & Retirement Planners, Financial Planners, and Business Relationship Managers, to deliver comprehensive, tailored financial solutions.

Server

Heirs pears
Vancouver, British Columbia
03.2021 - 11.2021
  • Cultivated customer service skills through establishing connections with diverse individuals.
  • Excelled in high-pressure environments while managing food orders and customer interactions.
  • Memorized patrons’ orders and efficiently transmitted them to kitchen staff.
  • Maintained cleanliness of work areas, equipment, and utensils in compliance with provincial regulations and ensured proper storage of dishes and silverware to uphold health standards.

Compliance Agent

Hezaro Yek Gasht Pasargad (Travel Agency)
TEHRAN, TEHRAN
03.2019 - 11.2019
  • Ensured that all the company’s policies and regulations remained compliant according to the law.
  • I reviewed the contracts between the company and the airlines, and suggested compliance amendments accordingly.
  • Developed corrective action plans for non-compliance issues identified during audits.
  • Drafted reports summarizing audit findings and recommendations for management review.

Sales Manager

Hezaro Yek Gasht Pasargad (Travel Agency)
Tehran, Tehran
09.2018 - 03.2019
  • Responsible for managing five employees, coaching and motivating them to perform at their best, while consistently ensuring the company’s monthly and yearly sales targets were met.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Education

Bachelor's Degree in General Law - Law

Islamic Azad University of Tehran North - Tehran
Tehran
08-2018

Skills

  • Client relationship management
  • Customer service
  • Problem solving
  • Communication skills
  • Negotiation skills
  • Attention to detail
  • Event planning
  • Project management

Certification

  • Investment Fund in Canada (IFIC)
  • Emergency First Aid For Industry (OFA Level 1 Equivalent)
  • Privet International Law Certificate- The Hauge Academy Of International Law

Accomplishments

  • Q3 2024 share the success winner ( ROYAL BANK OF CANADA)
  • Q2 2024 Top Performer ( ROYAL BANK OF CANADA)
  • RBC Navigator during the historic RBC-HSBC migration

Affiliations

  • Participated in volunteer opportunities to give back and support my community in various ways.

References

References available upon request.

Timeline

Creative Listing Strategist

Wisha Solutions
01.2025 - Current

Event Manager

Cocktails & Canapes
09.2024 - Current

Banking Advisor

ROYAL BANK OF CANADA
10.2022 - 02.2025

Client Advisor

ROYAL BANK OF CANADA
11.2021 - Current

Server

Heirs pears
03.2021 - 11.2021

Compliance Agent

Hezaro Yek Gasht Pasargad (Travel Agency)
03.2019 - 11.2019

Sales Manager

Hezaro Yek Gasht Pasargad (Travel Agency)
09.2018 - 03.2019

Bachelor's Degree in General Law - Law

Islamic Azad University of Tehran North - Tehran

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