Eilia Moarefdoust
Oakville,ON
Summary
A dedicated and results driven professional with 4 years of experience in sales and customer service. Highly knowledgeable about Tesla products, and passionate about advancing sustainable energy solutions. Demonstrated ability to exceed sales and KPI targets through exceptional customer engagement and a deep understanding of electric vehicle technologies as a physics major student. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. Eagerness to work with other people, and greet new people and make them feel welcome and important.
Overview
6
6
years of professional experience
Work History
LEGAL ASSISTANT
Dolgonos LLP
Toronto, ON
02.2023 - 06.2023
- Managed office calendar, managed accounts and records of clients
- Prepared statement of claims, and notices of intention to appear in court, proofread before submitting to court
- Followed through with routine tasks such as filing tickets, checking for court dates, important updates, notices, etc
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Created weekly, monthly and quarterly expense reports
- Developed polished motions and briefs to support litigation processes and court proceedings
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions
- Revised and finalized letters, briefs, and memos
- Contacted clients to schedule appointments and discuss progress of cases
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
ONLINE SELLER
Eilia Moarefdoust
Toronto, ON
07.2019 - Current
- Self-employed
- Created a platform on which customers can directly communicate and contact with me, established great customer service experience with clientele to increase sales and profit
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge
- Created clear, precise and properly detailed product and service information on company website
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses
- Established relationships with suppliers to increase online product offerings
- Developed and executed online strategies for leads, sales and pricing to generate revenue
- Managed customer service inquiries and complaints for customer satisfaction
- Improved monthly sales with successful marketing, sales and customer relations approaches
PHARMACY ASSISTANT
Pharmasave
Brampton, ON
03.2018 - 02.2020
- Greeted customers and responded to questions with friendly, knowledgeable assistance
- Answered telephones and provided information about order status, store hours and pharmacy procedures
- Assisted pharmacy staff with preparing medications and filling orders
- Operated cash register and performed front counter tasks to facilitate daily operations
UBER PARTNER
Uber
Mississauga, ON
09.2020 - Current
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service
- Built and maintained positive relationships with passengers by providing friendly and professional service
- Adhered to all safety regulations and traffic laws while driving
- Adhered to tight schedule and met departure and arrival deadlines
INDEPENDENT CONTRACTOR
DoorDash
Mississauga, ON
01.2022 - 05.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Expedited deliveries to meet customer deadlines and requirements
- Managed customer inquiries and complaints in polite and professional manner
- Verified accuracy of all deliveries against order forms.
Education
Bachelor's of Science, EILIA MOAREFDOUST - Medicine
Toronto Metropolitan University
04.2026
High School Diploma -
St. Francis Xavier Secondary School
Mississauga, ON06-2022
Skills
- Teamwork
- Problem Solving
- Customer Satisfaction
- Communication
- Technology
- Mathematical Skills
- Attention to Detail
- Self-Motivated
- Analytical and Critical Thinking
- Networking
Timeline
LEGAL ASSISTANT
Dolgonos LLP
02.2023 - 06.2023
INDEPENDENT CONTRACTOR
DoorDash
01.2022 - 05.2023
UBER PARTNER
Uber
09.2020 - Current
ONLINE SELLER
Eilia Moarefdoust
07.2019 - Current
PHARMACY ASSISTANT
Pharmasave
03.2018 - 02.2020
Bachelor's of Science, EILIA MOAREFDOUST - Medicine
Toronto Metropolitan University
High School Diploma -
St. Francis Xavier Secondary School
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