Eilene San Pedro
Fontana
Summary
Operations and compliance strategist with 8+ years of military and healthcare leadership experience improving workflow efficiency, strengthening compliance programs, and delivering data-driven operational insights across multi-site environments. Expert in operational reporting, KPI dashboards, process standardization, root-cause analysis, documentation governance, and performance monitoring. Known for translating complex data into clear, actionable insights for clinical, administrative, and leadership teams. MBA Candidate at the University of Southern California (Class of 2028).
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Department Administrator – Cardiology (Contract)
Kaiser Permanente
07.2024 - 02.2025
- Increased patient throughput by 15% by performing workflow assessments, conducting root-cause analysis on service delays, and standardizing patient-flow processes across five clinics.
- Reduced audit discrepancies by 20% by designing a documentation governance model and Excel-ERP reconciliation tracker that improved procurement transparency and compliance accuracy.
- Lowered overtime costs by 10% by executing data extraction, validating staffing patterns, and developing a forecasting model that aligned labor needs with projected patient volumes.
- Achieved 100% HIPAA and CMS compliance by conducting multi-site documentation audits, resolving deviations through action plans, and implementing standardized procedures.
- Improved reporting efficiency by 30% by creating operational dashboards, automating monthly reports, and developing SOPs to support physician leadership and clinic operations.
- Enhanced service-level performance visibility by building KPI dashboards that monitored schedule utilization, access metrics, cycle times, and bottleneck drivers.
- Maintained department policies, programs and procedures.
- Managed department files, reviewed requests for information and determined appropriateness of release.
Facilities & Operations Manager / Construction Project Manager
United States Navy
11.2016 - 07.2024
- Maintained 100% regulatory compliance across 230+ secured facilities by executing structured inspections, performing root-cause investigations, and implementing corrective action plans aligned with OSHA, EPA, and federal standards.
- Reduced excess inventory by 25% by analyzing ERP logistics data, validating asset records, and implementing accountability protocols within a $5M annual budget.
- Improved operational efficiency by 20% by conducting risk assessments, redesigning safety workflows, and driving standardization initiatives that resulted in ZERO recordable incidents.
- Increased reporting accuracy by 40% through producing 30+ technical reports (AARs, policy memos, compliance summaries) and translating complex operational data into leadership-ready insights.
- Enhanced leadership visibility by 50% by developing Power BI dashboards that tracked KPIs, compliance trends, and multi-project milestones across global sites.
- Delivered 100% of 15+ capital projects on time by coordinating cross-functional plans, gathering technical requirements, and ensuring alignment among engineering, operations, and safety teams.
- Raised team capability by 35% by training and mentoring 100+ personnel on operational standards, compliance workflows, and performance expectations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Master of Business Administration (MBA) - Operations Management
University of Southern California – Marshall School of Business
05-2028
Bachelor of Science - Health Services Management
University of Maryland Global Campus
05-2024
Bachelor of Science - Nursing
Bulacan State University
03-2015
Skills
- ERP Systems
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Interdepartmental communication
- Employee training
- Recruitment support
- Meeting facilitation
- Budget administration
- Workflow Documentation
- Project Management Tools
- Presentation development
- Expense reporting
- Payroll processing
- Scheduling expertise
- Organizational management
CORE CAPABILITIES
- Operational Excellence: Process Optimization; Workflow Standardization; Throughput Improvement; Issue Escalation; Service-Level Monitoring; Operational Assessments
- Data & Reporting: Operational Reporting; KPI Dashboards; Variance Analysis; Data Extraction; Data Validation; Forecasting; Requirements Gathering
- Compliance & Policy: HIPAA; CMS; OSHA; Documentation Governance; Audit Readiness; Corrective Action Planning; Policy Development
- Project & Stakeholder Management: Cross-Functional Coordination; Root-Cause Analysis; Action Plan Development; Multi-Site Operations; Change Management; Provider/Clinic Support
Certification
Lean Six Sigma Green Belt; Lean Six Sigma Yellow Belt; OSHA 30-Hour; Google Project Management; Electrical Journeyman License; Financial Modeling & Valuation (In Progress)
AWARDS & HONORS
2× Sailor of the Year; 3× Navy & Marine Corps Achievement Medals; Safety Excellence Award; Flag Letter of Commendation; Military Outstanding Volunteer Service Medal
Timeline
Assistant Department Administrator – Cardiology (Contract)
Kaiser Permanente
07.2024 - 02.2025
Facilities & Operations Manager / Construction Project Manager
United States Navy
11.2016 - 07.2024
Master of Business Administration (MBA) - Operations Management
University of Southern California – Marshall School of Business
Bachelor of Science - Health Services Management
University of Maryland Global Campus
Bachelor of Science - Nursing
Bulacan State University