EILEEN MARTINEZ
SAN YSIDRO
Summary
Dedicated professional skilled in high-pressure environments, adept at multitasking and delivering exceptional customer service. Proven ability to manage multiple priorities while maintaining a focus on quality and efficiency. Committed to achieving organizational goals and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Concierge
STELLAR PROTECTIVE
SAN DIEGO
11.2024 - Current
- Provided exceptional customer service by responding to all calls with meticulous attention to detail.
- Coordinated property tours for new customers, effectively showcasing features.
- Managed administrative packages from various delivery companies to ensure timely processing.
- Reported issues in resident units and common areas to maintenance for prompt resolution.
- Communicate with my peers through Microsoft Teams.
Security Officer
STELLAR PROTECTIVE
SAN DIEGO
04.2023 - Current
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas.
- Monitored premises and documented activity in daily officer reports.
- Verified photo IDs for residents collecting packages from mailroom.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards and unauthorized individuals.
- Surveyed multiple CCTV feeds to monitor critical areas effectively.
- Collaborated with government agencies including Customs and Border Protection and CPUC for enhanced security protocols.
- Implemented loss prevention strategies to minimize theft risks.
Customer Service Representative
CROSS BORDER EXPRESS
OTAY MESA
11.2021 - 05.2023
- Delivered exceptional customer service, ensuring satisfaction in all interactions.
- Facilitated electronic processing of I-94 permits and immigration forms.
- Maintained professionalism in managing challenging customer situations.
- Executed administrative tasks, including filing paperwork and updating databases.
- Generated reports to track operational efficiency.
- Provided maintenance for electronic work devices to enhance functionality.
- Processed payments at register, kiosk, and online, ensuring accuracy.
- Conducted daily deposits to maintain financial integrity.
Cashier Team Lead
TAQUERIA REVOLUTION
SAN YSIDRO/BONITA/OTAY RANCH
03.2019 - 06.2020
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
SAN YSIDRO HIGH SCHOOL
SAN DIEGO CA06-2021
Associate of Arts - Criminal Justice
University of Phoenix
PHOENIXSkills
- Customer service
- Team collaboration
- Problem solving
- Report writing
- Inventory management
- Effective communication
- Attention to detail
- Computer Skills
Languages
English
First Language
Spanish
Advanced (C1)
C1
Timeline
Concierge
STELLAR PROTECTIVE
11.2024 - Current
Security Officer
STELLAR PROTECTIVE
04.2023 - Current
Customer Service Representative
CROSS BORDER EXPRESS
11.2021 - 05.2023
Cashier Team Lead
TAQUERIA REVOLUTION
03.2019 - 06.2020
High School Diploma -
SAN YSIDRO HIGH SCHOOL
Associate of Arts - Criminal Justice
University of Phoenix
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