Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eileen Wilson

Kanata,ON

Summary

Dynamic and dedicated professional with extensive experience. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Recognized for reliability and strong interpersonal skills, adept at managing complex travel arrangements and supporting executive functions. Committed to fostering positive workplace relationships.

Overview

44
44
years of professional experience

Work History

Corporate Law Clerk

Wi-LAN Inc.
01.2017 - 07.2024
  • Managed administrative tasks.
  • Supported daily office functions.
  • Coordinated travel arrangements and expense reports for the executive team.
  • Responsible for ensuring status of subsidiaries was up to date.
  • Other tasks as assigned.

Senior Administrative Assistant

Wi-LAN Inc.
06.2011 - 12.2016
  • Provided reception for clients and vendors.
  • Coordinated travel arrangements for employees.
  • Prepared employee expense reports.
  • Responsible for ordering office and breakroom supplies.
  • Assisted in preparation of quarterly Board of Directors meetings.
  • Assisted Director of Human Resources with onboarding of new employees.

Switchboard Attendant

Mitel Networks
11.1991 - 02.2009
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Reservations Manager

Four Seasons Hotels and Resorts
06.1984 - 04.1991
  • Ensured efficient handling of room bookings, both individual and group.
  • Worked with front office team to maximize room revenue and occupancy.
  • Supervised small team of reservation clerks.

Front Desk Receptionist

Four Seasons Hotels and Resorts
06.1980 - 06.1984
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

Diploma - Law Clerk

Algonquin College
Ottawa, ON
08-2010

Diploma - Hotel, Resort And Restaurant Management

Canadore College of Applied Arts And Technology
North Bay, ON
05-1980

Skills

    Reliable employee

    Loyal to employer

    Excellent interpersonal skills

Languages

English
Full Professional

Timeline

Corporate Law Clerk

Wi-LAN Inc.
01.2017 - 07.2024

Senior Administrative Assistant

Wi-LAN Inc.
06.2011 - 12.2016

Switchboard Attendant

Mitel Networks
11.1991 - 02.2009

Reservations Manager

Four Seasons Hotels and Resorts
06.1984 - 04.1991

Front Desk Receptionist

Four Seasons Hotels and Resorts
06.1980 - 06.1984

Diploma - Law Clerk

Algonquin College

Diploma - Hotel, Resort And Restaurant Management

Canadore College of Applied Arts And Technology

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Eileen Wilson