Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eileen Valencia

Galt

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Customer Service Representative I

SMUD
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Assisted customers in navigating company website and placing online orders, setting up accounts, improving overall user experience.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Instructional Aide

Marengo Ranch Elementary School
12.2019 - 07.2024
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
  • Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
  • Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained accurate records of student performance data, aiding teachers in making informed instructional decisions.

Sales Associate

HomeGoods
01.2017 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Office Depot Inc
01.2009 - 07.2010
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Certificate - Medical Assistant

Carrington College
Stockton, CA
05-2010

GED -

Galt High School
Galt, CA
06-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Building rapport
  • CRM software proficiency
  • Customer education

Timeline

Customer Service Representative I

SMUD
07.2024 - Current

Instructional Aide

Marengo Ranch Elementary School
12.2019 - 07.2024

Sales Associate

HomeGoods
01.2017 - 08.2017

Sales Associate

Office Depot Inc
01.2009 - 07.2010

Certificate - Medical Assistant

Carrington College

GED -

Galt High School

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Eileen Valencia