Summary
Overview
Work History
Education
Certification
Timeline
Generic

Eileen Terrones

FONTANA,CA

Summary

Corporate professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Representative II

Citizens Business Bank
08.2024 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Accepted payments and updated accounts with latest information.
  • Operated in dynamic, high-volume environments to provide skilled assistance to customers each day.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

EFT Specialist

Arrowhead Credit Union
04.2022 - 06.2024
  • Manage all incoming and outgoing wire transfers for all ACU branches.
  • Processed electronic funds transfers (EFT) for a high volume of accounts daily, ensuring accuracy and timeliness.
  • Resolved EFT discrepancies and inquiries from clients and financial institutions, maintaining a high level of customer satisfaction.
  • Collaborated with cross-functional teams to troubleshoot and resolve EFT processing issues efficiently.
  • Conducted regular audits of EFT transactions to identify and rectify errors or discrepancies, improving overall data integrity.

Administrative Assistant

Marshalls
09.2021 - 04.2022
  • Cash Office ( Bookkeeping for store, Prepare deposits , Balance safe and cash registers)

Preschool Teacher

Calvary Chapel Rialto Christian School
09.2018 - 02.2021
  • Plan, teach and coordinate lessons for students
  • Administer student assessments quarterly

Education

Computer Business Certification -

Fontana Adult School
Fontana, CA
12-2017

High School Diploma -

Chaffey High School
Ontario, CA
06-1999

Certification

Overflow Arrowhead Credit Union



Mentor Arrowhead Credit Union

Timeline

Service Representative II

Citizens Business Bank
08.2024 - Current

EFT Specialist

Arrowhead Credit Union
04.2022 - 06.2024

Administrative Assistant

Marshalls
09.2021 - 04.2022

Preschool Teacher

Calvary Chapel Rialto Christian School
09.2018 - 02.2021

Computer Business Certification -

Fontana Adult School

High School Diploma -

Chaffey High School

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Eileen Terrones