Eileen Silva
Riverside,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success as well as commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Late Titles/Arbitration
ABS Auto Auctions/EBlock
01.2013 - 09.2024
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed and kept accurate status of available data and records.
- Demonstrated sound judgement in high-pressure situations, ensuring effective decision-making.
- Managed multiple complex arbitration cases, ensuring timely resolution and adherence to deadlines.
- Followed oral and written instructions effectively, ensuring clarity and task completion.
- Skilled at working independently and collaboratively in a group environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Attractions Hostess
Disneyland
09.2012 - 01.2013
- Operating attractions while providing a safe and enjoyable experience for guests and casts.
- Dispatching ride vehicles, also safely loading and unloading guests.
- Answering questions and being responsive to special guests.
- Assisting with entertainment parade and guest control.
- Ensured smooth attraction operations through effective communication with team members and supervisors.
- Sustained high-quality performance standards by adhering to safety regulations and operational guidelines at all times.
Substitute Instructional Assistant-Special Education
Riverside Unified School District
09.2012 - 01.2013
- Tutor individuals or small groups of special education students, reinforcing instruction in reading, mathematics, language arts and subjects as directed.
- Prepare and assist in maintaining files, attendance and student records and folders as required.
- Assist the instructional staff in supervising students inside and outside the classroom and direct group activities of students.
- Provide support to teacher by setting up work areas, displays and exhibits, operating audio-visual equipment and distributing and collecting paper and supplies.
- Maintained a safe, positive learning environment by modeling appropriate behavior and enforcing classroom rules consistently.
Customer Service/Sales Floor/Cash Office
Kohls
01.2007 - 01.2012
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
Education
High School Diploma -
La Sierra High School
Riverside, CA06-2007
Skills
- Strong work ethic
- Time management
- Dependable and responsible
- Multitasking and organization
- Teamwork
- Customer service
- Microsoft office
- Problem solving
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Late Titles/Arbitration
ABS Auto Auctions/EBlock
01.2013 - 09.2024
Attractions Hostess
Disneyland
09.2012 - 01.2013
Substitute Instructional Assistant-Special Education
Riverside Unified School District
09.2012 - 01.2013
Customer Service/Sales Floor/Cash Office
Kohls
01.2007 - 01.2012
- First Aid Certification
- CPR/AED Certification
High School Diploma -
La Sierra High School
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