Eileen Rawlings
Carleton Place,ON
Summary
Compassionate Personal Support Worker with extensive experience at ParaMed Home Health Care, skilled in mobility assistance and health monitoring. Recognized for fostering trust-based relationships with clients through empathetic communication, enhancing their wellbeing and independence. Proven ability to document care effectively while providing emotional support in challenging situations.
Overview
17
17
years of professional experience
Work History
Personal Support Worker
ParaMed Home Health Care
Ottawa, Ontario
10.2004 - 11.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Customer Service Representative
Sears Call Center
12.2000 - 10.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Howard S Billings High School
Chateauguay, QCPSW Certificate - Personal Support Work
Cdi College
Ottawa, ON10-2004
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Palliative care
- Geriatric care
- Health monitoring
- Personal safety awareness
- Fall prevention
- Healthcare documentation
Languages
French
Limited Working
Timeline
Personal Support Worker
ParaMed Home Health Care
10.2004 - 11.2017
Customer Service Representative
Sears Call Center
12.2000 - 10.2004
High School Diploma -
Howard S Billings High School
PSW Certificate - Personal Support Work
Cdi College
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