Eileen Parks
Madoc,Canada
Summary
Highly motivated and hard-working professional with over 23 years of experience in a solution center environment, including more than13 years of leading dynamic training teams. Exceptional conflict resolution skills. Proven ability to assess training needs and develop and deploy training sessions for employees.
Overview
20
20
years of professional experience
Work History
Program Development Specialist
Skilled Trades Ontario
02.2024 - Current
- Reviewing training and curriculum standards based on DEIB principles.
- Creating surveys for apprentices and sponsors, in collaboration with project partners.
- Creating storyboards in preparation for videos to assist apprentices navigate the pathway.
- Creating storyboards to prepare videos that assist apprentices in navigating their pathway.
- Identifying key competencies related to the unique learning processes required to meet the needs of equity-deserving groups, and environmental skills
- Completed the DACUM training in March 2024.
- Completed Facilitator course in March 2024.
Training Manager
Concentrix
01.2013 - 10.2023
- Worked with internal and external customers to assess training needs
- Provided input to continuously improve standards, training programs, tools, and business processes
- Monitored instructor performance and provided coaching
- Created and delivered training sessions
- Excellent interpersonal/communication skills with professional staff and senior-level executives
- Demonstrates and conveys a proactive, positive, and confident management style and philosophy
Learning Services Program Manager
Concentrix
01.2011 - 01.2013
- Developed and maintained project plans identifying the tasks, schedules, and accountabilities required to meet client expectations and timelines
- Successfully developed and implemented a training project plan for a large ramp in the APAC region
- The project included coordinating the training to support the hire of800+ Support Professionals across5 locations
- Partnered with clients to examine the current new hire training content and delivery method
- Created a proposal to revamp the new hire content flow and introduce a blended learning methodology targeting top call drivers and focus on call flow
- The objective of the proposal would increase training and nesting retention as well as improve the time it takes a new employee to reach contract client values and client metric goals
Curriculum Development Specialist
Concentrix
01.2005 - 01.2011
- An integral part of company client implementations
- Work with internal and external customers to assess training needs
- Reduced training costs with movement towards a blended learning environment
- Responsible for managing and maintaining the LMS
Education
Bachelor's Degree - Business Administration
Trent University
Peterborough, ONSkills
Project management, Microsoft Office, Performance Improvement, Adult Education, Curriculum Development, Learning Management Systems, Training Delivery
Timeline
Program Development Specialist
Skilled Trades Ontario
02.2024 - Current
Training Manager
Concentrix
01.2013 - 10.2023
Learning Services Program Manager
Concentrix
01.2011 - 01.2013
Curriculum Development Specialist
Concentrix
01.2005 - 01.2011
Bachelor's Degree - Business Administration
Trent University
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