Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Eileen Laporte

Nepean

Summary

Experienced sales professional with a proven track record of driving results through effective communication and customer engagement. Skilled in utilizing persuasive techniques to close deals and build strong client relationships. Strong focus on team collaboration and adaptability to meet evolving business needs. Known for reliability, initiative, and results-driven approach in achieving sales targets.

Overview

21
21
years of professional experience

Work History

Inbound Telesales Consultant - Residential Sales

Rogers Communications
01.2006 - 02.2025


  • Developed rapport with customers through active listening, understanding their needs, and offering relevant solutions.
  • Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed monthly quotas.
  • Asked relevant questions to assist customers with selecting the appropriate products and services that fit their needs.
  • Increased customer satisfaction by addressing inquiries and providing exceptional product knowledge.
  • Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
  • Exceeded monthly sales targets consistently by employing persuasive communication techniques and tailored product presentations earning recognition as a top performer within the department.
  • Demonstrated resilience and persistence in overcoming challenges, maintaining a positive attitude and an unwavering commitment to exceeding sales targets.
  • Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

Customer Service Representative

Rogers Communications
10.2003 - 01.2006
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Arts - Mass Communication

Carleton University
Ottawa, ON
06-2003

Skills

  • Goal oriented
  • Follow-up skills
  • Objection handling
  • Adaptability and dependability
  • Results-driven
  • Product and service sales
  • Inbound call management
  • Sales expertise
  • Upselling and cross selling

Languages

English
Native or Bilingual

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • I enjoy experimenting with different ingredients and flavours in the kitchen
  • I enjoy home improvement and DIY projects

Timeline

Inbound Telesales Consultant - Residential Sales

Rogers Communications
01.2006 - 02.2025

Customer Service Representative

Rogers Communications
10.2003 - 01.2006

Bachelor of Arts - Mass Communication

Carleton University

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Eileen Laporte