Summary
Overview
Work History
Education
Skills
Timeline
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EILEEN KIM

Toronto,ON

Summary

Highly skilled in managing ecommerce who can provide quality and successful support in a fast-paced work environment of product management, marketing & operations. Fluent in MS Excel, SalesForce, SQL, Google Analytics and developing professional clientele
relationships.

Overview

5
5
years of professional experience

Work History

E-commerce Accounts Manager

Sunpan
07.2022 - Current
  • Analyze sales performance consistently & prepare internal reports/monitoring of overall E-commerce business to CEO/VP of sales
  • Forecasting and monitoring account metrics for large E-commerce clients such as Wayfair, Amazon, Walmart, Houzz etc.
  • Manage projects of EDI integration between Sunpan and E-commerce retailers to increase sales through platforms such as Commerce Hub, SPS commerce etc
  • Lead team of E-commerce & Purchase Order Coordinators to ensure sales are input in a timely manner
  • Working closely with Product & Logistics team to help forecast for upcoming furniture trends by providing past sales reports
  • Negotiating contracts in the best interests of clients and organizations

E-commerce Merchandising Senior Lead

Keen Footwear
09.2020 - 08.2022
  • Pulled large sets of data from Google Analytics, SAP and PowerBi and analyzed metrics to create insights and report to direct regional/global Leadership
  • Prepared forecasts for E-commerce Canada regions using previous history data sets
  • Worked closely with Web Development /UX teams to ensure smooth execution of website content updates along with improving CRM behaviour
  • Participated in A/B testing and provided honest feedback to Web Development Team / Product Managers
  • Monthly meetings with international regions such as EMEA & Japan, to discuss DTC business strategies to improve customer conversion + optimize product profit
  • Temporarily covered E-commerce Manager's Maternity leave (13 months); prepared and presented CA's E-commerce business to global audience

E-commerce Merchandising Manager

PATRICK ASSARAF/PYA IMPORTER
10.2018 - 09.2020
  • Merchandised product daily using Shopify+ to maintain cleanliness and accurate display of product availability
  • Planned and developed merchandising strategies that balance customers’ expectations and company’s objectives
  • Monitored stock movement and consider markdowns, promotions, price changes, clear outs etc
  • Collaborated with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
  • Gathered data and requests from various sources (customers, internal global and market teams, competitive space) and crystallize into concrete insights, opportunities, and road map enhancements
  • Regular audited of available product online to ensure accurate representation to improve CRM behaviour
  • Travelled across USA & CA to participate in shows during market season
  • Communicated with VP and sales agents on movement of old product from warehouse to consumers and wholesale accounts (able to work with B2B and B2C)

Wholesale Intern

PYA Importer
05.2018 - 08.2018

Buying Intern

Markio Designs
09.2016 - 05.2017

Education

Certificate - Data Analytics

BrainStation
Toronto, ON
06.2022

Associate of Arts - Fashion Management

George Brown College
Toronto, ON
05.2018

Bachelors of Science - Nursing

University of Western Ontario

Skills

  • SQL
  • Shopify Plus
  • Sales Force Commerce Cloud
  • SAP
  • Google Analytics
  • Microsoft Excel

Timeline

E-commerce Accounts Manager

Sunpan
07.2022 - Current

E-commerce Merchandising Senior Lead

Keen Footwear
09.2020 - 08.2022

E-commerce Merchandising Manager

PATRICK ASSARAF/PYA IMPORTER
10.2018 - 09.2020

Wholesale Intern

PYA Importer
05.2018 - 08.2018

Buying Intern

Markio Designs
09.2016 - 05.2017

Certificate - Data Analytics

BrainStation

Associate of Arts - Fashion Management

George Brown College

Bachelors of Science - Nursing

University of Western Ontario

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EILEEN KIM