Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eileen Fortin

OLIVER,BC

Summary

Proven leader and innovative problem-solver, I significantly enhanced customer loyalty and team performance at Red Horses Vineyard. With expertise in organization and a friendly, positive attitude, I excel in fast-paced environments, adeptly managing operations and fostering strong client relationships. My approach consistently results in efficient processes and elevated service standards, showcasing my commitment to excellence and teamwork.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Owner, Wine Shop Manager, Winemaker

Red Horses Vineyard
07.2018 - 03.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Increased customer loyalty with personalized shopping experiences and excellent service.

Wine Sales Representative

Stag's Hollow Winery
07.2017 - 10.2019
  • Boosted overall sales performance by regularly participating in team meetings, sharing best practices, and staying current on industry trends.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.

Homemaker

Eileen Fortin
01.1997 - 07.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situation.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Parent Advisory Committee President for 2 years at Laity View Elementary

Food Service Supervisor

Lion's Gate Hospital
07.1987 - 12.1996
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Ordered new supplies and food to maintain service levels.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Established and managed team schedules and shift assignments.
  • Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Monitored food preparation, production, and plating for quality control.

Education

No Degree - Wine Studies WSET Levels 1, 2 , &3

WSET
International

Bachelor of Science - Biology

Simon Fraser University
Burnaby, BC
04.1993

No Degree - Food Service Technician Diploma

Langara College
Vancouver, BC
04.1989

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Calm Under Pressure
  • Organization and Time Management
  • Attention to Detail
  • Dependable and Responsible

Certification

Food safe Level 2

Serving it right

BC Wine Ambassador level ! & 2

Timeline

Owner, Wine Shop Manager, Winemaker

Red Horses Vineyard
07.2018 - 03.2024

Wine Sales Representative

Stag's Hollow Winery
07.2017 - 10.2019

Homemaker

Eileen Fortin
01.1997 - 07.2016

Food Service Supervisor

Lion's Gate Hospital
07.1987 - 12.1996

No Degree - Wine Studies WSET Levels 1, 2 , &3

WSET

Bachelor of Science - Biology

Simon Fraser University

No Degree - Food Service Technician Diploma

Langara College

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