Eileen Farrell
Cogeco
Hamilton,Canada
1
Language
15
years of professional experience
Results-driven Inside Sales and Customer Service Professional experienced in analyzing market trends and identifying growth opportunities. Achieved revenue growth through effective communication and relationship building while enhancing customer satisfaction. Focused on leveraging expertise in customer needs analysis and strategic planning to drive team success.
Work History
Inside Sales Advisor
3 Years 6 Months- Analyzed data from market trends, competitors, and customer feedback to inform sales strategy decisions.
- Conducted research on potential clients and markets to identify new opportunities for growth.
- Gained experience using Microsoft Office Suite for various tasks related to sales activities.
- Researched industry news and events in order to stay current on developments in the field.
- Generated weekly reports outlining progress against goals set for each quarter.
- Developed strong communication and interpersonal skills to build relationships with customers and colleagues.
Customer Service Representative
1 Year 4 Months- Utilized strong verbal and written communication skills to engage effectively with customers, fostering positive interactions.
- Developed strong customer relationships and loyalty through effective communication.
- Leveraged in-depth knowledge of company products to offer relevant suggestions and recommendations, improving customer experience.
- Resolved customer complaints and inquiries courteously and efficiently, enhancing overall customer satisfaction.
- Responded to telephone inquiries and complaints following standard operating procedures.
CSR/INSIDE SALES
6 Years- Facilitated customer purchases through phone communication
- Placing orders and following up
- Managing ship to home
- Interacting with other departments on behalf of customers
- Processed customer returns and issued credits
- Collaborated with other departments to resolve customer inquiries and enhance service delivery
- Trained new employees to ensure smooth onboarding and adherence to company protocols
- Training new employees
CUSTOMER SERVICE
3 Years- Ordered, organized, and prioritized parts for manufacturing to ensure timely production
- Scheduled service appointments to maximize technician availability and customer satisfaction
- Preparing invoices
- Managed collections process to ensure timely payment from clients
- Scheduled technicians' daily routes to optimize service delivery and reduce travel time
- Reported service issues to management for timely resolution and completions to job sites
Education
LEGAL ASSISTANT - Law clerk course, Accounting, marketing
TEACHING ASSISTANT - Teaching special needs students
Skills
CRM expertise
Inside sales
Business to business sales
Client support
Customer relationship building
Order processing
Organized and efficient
Problem resolution
Upselling and cross selling
Prospect Follow-up
Attention to detail
Billing issues
Pricing issues
Email communication
Telephone communication
In-person communication
Verbal and written skills
Effective messaging
Brief messaging
Compassionate interaction
Objection resolution
Work well under pressure
Organized and efficient
Adept multitasker
Results driven
People skills
Interpersonal skills
Relating to different types of people
Positive attitude
Approachable demeanor
Cheerful and energetic
Outstanding client support
Relationship building
Goals and performance
Data entry
Business sales
Public sales
Adept multitasker
Interpersonal skills
Prospect Follow-up
Business sales
Interpersonal skills
Languages
English
Native or Bilingual
Timeline
Inside Sales Advisor
Cogeco
02.2023 - CurrentRead More
Customer Service Representative
FCT Canada
10.2021 - 02.2023Read More
CSR/INSIDE SALES
NTD CANADA
04.2014 - 04.2020Read More
CUSTOMER SERVICE
NEWMAR WINDOWS
04.2011 - 04.2014Read More
SHERIDAN COLLETE
TEACHING ASSISTANT from Teaching special needs students
Read More
CENTENNIAL COLLEGE
LEGAL ASSISTANT from Law clerk course, Accounting, marketing
Read More