Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eileen Cook

Kenora,Ontario

Summary

Dynamic Senior Manager with a proven track record at Federal Express Canada Corporation, excelling in strategic planning and operations management. Enhanced service delivery and customer satisfaction through data-driven decision making and cross-functional collaboration. Recognized for mentoring talent and optimizing logistics operations, driving significant improvements in efficiency and team performance.

Overview

29
29
years of professional experience

Work History

Senior Manager

Federal Express Canada Corporation
06.2017 - Current
  • Led cross-functional teams to enhance operational efficiency and streamline processes across multiple service lines.
  • Developed and implemented strategic initiatives resulting in improved service delivery and customer satisfaction ratings.
  • Mentored junior managers, fostering professional growth and enhancing team performance through targeted training programs.
  • Analyzed performance metrics to identify trends, driving data-informed decisions that increased productivity across operations.
  • Managed the transportation of freight within the FedEx network, ensuring efficient and timely movement of trailers between terminals, distribution centers, and hubs. Responsible for scheduling, route planning and carrier coordination to optimize capacity and service integrity.

Bay Integrity Manager

Home Depot
10.2014 - 06.2017
  • Supervised daily operations, ensuring compliance with safety standards and company policies.
  • Implemented inventory management systems, enhancing stock accuracy and reducing discrepancies.
  • Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
  • Streamlined workflow processes, resulting in increased efficiency and improved customer satisfaction ratings.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Account Executive

Horizon Operations
03.1996 - 04.2017
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
  • Fostered long-lasting relationships with major clients to secure repeat business and referrals.
  • Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

No Degree - Human Resources Development

Confederation College of Applied Arts And Technology
Thunder Bay, None
06-2010

Business Administration And Management

Confederation College of Applied Arts And Technology
Thunder Bay, ON
07-1987

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Troubleshooting and problem resolution
  • Data-driven decision making
  • Documentation and reporting
  • Data analytics
  • Operations planning
  • Cross-functional communication
  • Talent development
  • Organizational improvement
  • Budget oversight
  • Budget administration
  • Organizational development
  • Logistics operations management
  • Warehousing functions

Languages

English
Full Professional

Timeline

Senior Manager

Federal Express Canada Corporation
06.2017 - Current

Bay Integrity Manager

Home Depot
10.2014 - 06.2017

Account Executive

Horizon Operations
03.1996 - 04.2017

No Degree - Human Resources Development

Confederation College of Applied Arts And Technology

Business Administration And Management

Confederation College of Applied Arts And Technology

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Eileen Cook