Eileen Cardozo
San Diego
Summary
Dedicated, hardworking, and reliable Bilingual Medical Assistant offering 8+ years in direct patient care, Medical Spa, and Medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards.
Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and all staff. Proficient in using a number of tools in actualizing effective sales, social media marketing, and general management; Microsoft Word, Excel, PowerPoint, Salon Booker, and EMR.
Dependable medical team member, helpful in patient interactions to improve satisfaction and patient loyalty. Quick learner and eager to utilize my skills and experience to help the business and grow professionally.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager/Lead Medical Assistant
The Laser Cafe Medical Spa
10.2021 - Current
- Lead Medical Assistant experienced in assisting with all aesthetic procedures, prepping patients, performing clinical duties, as well as patient coordinating.
- Experienced in both back and front office duties including; answering phones, scheduling appointments, rooming patients, assisting providers with procedures, as well as performing clinical tasks.
- Lead Medical Assistant managing Weight Loss Clinic. Experience and knowledge in Weight Loss treatments including, Semaglutide, Tirzepatide, Lipotropic, and Vitamin injections.
- Experience and knowledge of all aesthetic treatments and products including; Botox/Jeuveau/Dysport/Xeomin, Juvederm/Restylane/Revanesse/Radiesse, Laser Hair Removal, Laser Skin Resurfacing, Laser Skin Rejuvenation, Chemical Peels, PRP, Microneedling, etc.
- Trained and Experienced in CoolSculpting treatments.
- Performed routine OSHA checks to ensure the office was OSHA compliant, as well as to make sure everything was up to date.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Led and directed team members on effective methods, operations and procedures
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Helped oversee the daily operations of the clinic, managing staff and inventory.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Medical Assistant/Assistant Manager
Siti Medical Spa
06.2015 - 10.2021
- Experienced in front and back office, controlling patient flow, collecting payments and assisting providers with procedures.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies, and performed routine OSHA checks to ensure everything was up to date.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process and prepping them for treatment.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consistently motivated and mentored employees to improve performance.
- Trained new staff and successfully oversaw and led medical team, holding responsibility of management duties, patient care practices, and that they stayed compliant of office standard operating procedures and HIPAA regulation.
- Experience and knowledge of all aesthetic cosmetic procedures and products such as Botox, Juvederm, Jeuveau, Xeomin, Dysport, Restylane, Radiesse, Revanesse, Kybella, Skin Medica, Skin Ceuticals, Obagi, Lasers and chemical peels, etc.
- Supported sales management initiatives to optimize business development.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Collaborated with office manager to develop strategies for achieving sales and profit goals, as well as oversaw online reputation and web presence; including Social Media pages Facebook, Instagram, Google, and Yelp.
- Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence information.
Retail and Floor Associate
Big Lots
10.2014 - 12.2014
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Provided excellent customer service by answering questions about current promotions and resolved issues according to store policies.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Education
Medical Assistant - Medical Assisting
Kaplan College
San Diego, CA06.2015
High School Diploma -
Scripps Ranch High School
San Diego, CA06.2014
Skills
- Operations Management
- Staff Management
- Customer Relations
- Effective communication
- Compliance understanding
- Attention to detail
- Problem-solving abilities
- Time management
- Organizational skills
- Customer Service
- Schedule Management
- Staff Training
- Work Planning and Prioritization
- Clinical Leadership
- Attention to Detail
- Electronic Health Records Management
- HIPAA Compliance
- Scheduling and Appointment Management
- Patient Care Coordination
- Medical Terminology Proficiency
- Multitasking Capabilities
- Organizational Skills
- Inventory Management
- Medical Terminology
- Data Entry
- Procedure Assistance
- Patient Flow Management
- Patient Management
- CPR
Certification
CPR Certification
Timeline
Assistant Manager/Lead Medical Assistant
The Laser Cafe Medical Spa
10.2021 - Current
Medical Assistant/Assistant Manager
Siti Medical Spa
06.2015 - 10.2021
Retail and Floor Associate
Big Lots
10.2014 - 12.2014
Medical Assistant - Medical Assisting
Kaplan College
High School Diploma -
Scripps Ranch High School
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