EIDELBERT TORIO

• Applied and handled insulating products such as foam, fiberglass and cloth with mud.
• Fabricated fiberglass pipe and duct materials for installation in commercial and residential projects.
• Read and understood blueprints and technical specifications for insulation installation.
• Operated hand tools such as beader crimpers, brakes and shears.
• Sorted and organized supplies inventory and ordered material stock from approved vendors.
• Delivered training and mentoring to several apprentices in preparation for full-time roles.
• Carefully evaluated blueprints and work plans to make accurate cuts and prepare correctly-sized pieces for specific installation requirements.

• Applying, removing, and repairing thermal and fire insulation on various industrial and commercial equipment, while adhering to safety standards and following blueprints.
• Qualified to handle hazardous materials such as lead, arsenic and beryllium.
• Optimized thermal efficiency for various industrial environments, selecting the appropriate insulation types and thicknesses based on specific needs.
• Participated in ongoing professional development opportunities to stay current on advances in insulating materials and methods within the industry.

• Blanket installation
• Fabrication: including gores, pittsburgh end-caps, using crimper and header, etc.
• Materials and equipment experience:

insulation: mineral wool, foamglas, fiberglass,

tank wrap, calcium silicate

• cladding: aluminum, stainless steel, stucco smooth, corrugated, embossed

• Enhanced team efficiency by assisting with project organization and materials preparation.
• Collaborated with experienced technicians to gain valuable insights into industry best practices and techniques.
• Supported project completion by contributing to the installation, repair, and maintenance of electrical systems.
• Expanded knowledge of tools and equipment through regular use, resulting in increased proficiency over time.
• Demonstrated strong attention to detail while performing intricate tasks such as wiring, soldering, and conduit installation.

• Applied and handled insulating products such as foam, fiberglass and cloth with mud.
• Fabricated fiberglass pipe and duct materials for installation in commercial and industrial projects.
• Read and understood blueprints and technical specifications for insulation installation.
• Operated hand tools such as beader crimpers, brakes and shears.

• measure and cut insulating material to required dimensions using hand and power tools.

• Install and replace the materials used to insulate buildings and their mechanical system to help control and maintain the temperatures on site.

• Apply and cover boilers, pipes, tanks and refrigeration units with insulating materials to reduce loss or absorption of heat, prevent moisture condensation, and to deaden sound.

• Creating weekly schedules for home care aids to see their clients for the week.
• Taking calls regarding visit inquiries for clients and home care aids.
• Taking complaints from clients and home care aids and resolving issues and requests from both parties.
• Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
• Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
• Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.

• Creating pedigree certificates to newborn calves received from members by either fax, email, or hard copies, sending out specific lab request by members to verify parentage.

• Taking calls regarding member inquiries on specific procedures and animals.

• Transferring pedigree certificates from one member to another.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Assisted in creating a weekly and monthly promotion flyers distributed by print, email, or posted on South Pointe Toyota’s social media channels.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Dispatching field personnel to particular work sites, redirecting to the right Enmax personnel to help get a specific job done on time.

• Create work orders and send them out to field personnel based on their preferences which includes phone calls, fax, and emails.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.