Ei Myat Mon
Singapore
Summary
Dynamic dual master’s graduate in Business Analytics & AI and Cyber Security, with over 13 years of experience enhancing large-scale technology operations for multinational organizations, including Deloitte. Expertise in enterprise systems, data analytics, and security-focused operations has consistently improved system performance, fortified security controls, and achieved high SLA standards. Proficient in leveraging Python, Power BI, SQL, Big Data, and machine learning techniques to derive actionable insights and optimize processes for data-driven decision-making. Recognized for exceptional analytical problem-solving abilities and effective communication of complex technical concepts to stakeholders. Seeking a full-time role in Cyber Security, Data Analytics, or AI to drive impactful business solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior System Engineer
Deloitte Singapore
01.2021 - 08.2025
- Provided regional technical support for enterprise applications across Southeast Asia, ensuring high system availability and performance
- Managed installation, configuration, deployment, migration, and maintenance of business-critical systems and end-user environments
- Monitored and resolved incidents using ServiceNow and ticketing systems, consistently maintaining SLA performance above 95%
- Performed advanced troubleshooting, root cause analysis, and system diagnostics, reducing recurring incidents by 25%
- Improved operational efficiency by automating processes, reducing manual workload by 40%
- Conducted system validation, compatibility testing, and performance tuning for enterprise environments
- Supported VDI configuration, deployment, and testing across enterprise infrastructure
- Ensured system security through patch management, access control, and secure system configurations
- Supported security monitoring and incident response through log analysis and issue investigation
- Managed data backup, recovery, and disaster recovery processes to ensure business continuity and data integrity
- Performed data analysis and reporting generating actionable insights to support operational decision-making and performance tracking
- Analyzed system logs, incident trends, and performance metrics to identify patterns, optimize system reliability, and improve service delivery
- Collaborated with global IT and cybersecurity teams to resolve escalations and enhance system performance
- Delivered technical training, knowledge transfer, and support guidelines to L1 and L2 support teams
- Developed and maintained technical documentation, including user guides, SOPs, and troubleshooting knowledge base
- Provided end-user support for hardware and software issues via phone, email, remote, and onsite assistance
Solution Specialist
Fuji Xerox Singapore
11.2014 - 09.2016
- Provided post-sale technical support for enterprise print and document management solutions, resolving issues related to printing, scanning, copying, servers, and authentication
- Installed, configured, upgraded, and maintained print management systems including ApeosWare Management Suite (AWMS), Equitrac, Y-Soft, and DocuShare
- Troubleshot complex system, software, and infrastructure issues including database, licensing, domain, and network configurations
- Performed system diagnostics, patching, and upgrades both onsite and remotely, ensuring optimal system performance and reliability
- Managed migration of print servers and domain configurations, including MFP (Multi-Function Printer) setup and integration
- Analyzed system logs and data to identify root causes of issues, enabling faster resolution and reducing recurring incidents
- Provided database support using MS SQL and PostgreSQL, including data management, reporting, backup, restore, and migration
- Monitored and tracked incidents using Zendesk ticketing system, ensuring timely resolution and accurate documentation
- Collaborated with regional and global teams (Australia, Japan, Malaysia) and third-party vendors to resolve complex technical issues
- Delivered product demonstrations, client training, and conducted User Acceptance Testing (UAT) after system implementation
- Supported IT infrastructure including Windows systems, Active Directory, LDAP, and Exchange Server environments
- Assisted in project management for software implementation, coordinating with pre-sales, consultants, engineers, and development teams
- Developed and maintained technical documentation including user guides, test plans, troubleshooting manuals, and knowledge base articles
- Provided internal helpdesk support, resolving end-user issues and ensuring high customer satisfaction
- Installed and configured hardware and peripherals including printers, scanners, and workstation environments
- Managed system assets, software licenses, and inventory for demo and production environments
- Coordinated hardware maintenance and vendor support for equipment replacement and issue resolution
- Ensured proper system setup, testing, and configuration for demo environments and customer deployments
Software and Customer Support Engineer
Sofialys Asia Pacific
05.2013 - 11.2014
- Provided technical and customer support for advertising and messaging platforms, resolving production issues related to campaigns, servers, and databases
- Monitored and maintained SMS/MMS campaigns, application servers, databases, and VM environments, ensuring system stability and performance
- Performed advanced troubleshooting and root cause analysis of complex technical issues, enabling faster resolution and improved system reliability
- Collaborated with cross-functional and global teams (Singapore, France, Indonesia, Vietnam) to resolve issues and implement system enhancements
- Managed and resolved incidents through ticketing systems, ensuring timely response to customer inquiries and escalations
- Analyzed system logs and data to identify issue patterns and recommend effective solutions
- Supported application development by gathering requirements and proposing new features to development teams
- Worked with PHP-based platforms and MS SQL databases for data management, reporting, backup, restore, configuration, and migration
- Conducted software testing including unit, functional, UAT, performance, and security testing for new features and system updates
- Delivered product demonstrations, user training, and onboarding support for clients on Sofialys solutions
- Coordinated project activities including planning, scheduling, and resource management to ensure successful project delivery
- Acted as a key point of contact for clients, providing status updates, resolving issues, and ensuring customer satisfaction
- Developed and maintained comprehensive technical documentation including user guides, test plans, FAQs, and troubleshooting manuals
- Provided internal helpdesk support, resolving end-user issues and maintaining system configurations
- Configured and maintained system settings, utilities, and application environments to support business operations
Software Developer
IAPPS
08.2012 - 12.2012
- Designed, developed, and maintained web applications using CodeIgniter (PHP), HTML5, JavaScript, jQuery, and CSS3
- Built and enhanced web-based systems including admin control panels, reporting systems, and web applications
- Developed and integrated APIs for iOS and Android applications to support mobile functionality
- Performed comprehensive testing, debugging, and troubleshooting to resolve system issues and improve application performance
- Collaborated in the full software development lifecycle, including design, development, and deployment
- Worked with MS SQL for database design, data management, scripting, and report generation
- Implemented Facebook SDK integration to support social features and user authentication
- Ensured system reliability and usability through continuous maintenance and performance optimization
Test Engineer And Junior Developer
StreamMedia
02.2012 - 07.2012
- Designed, developed, and maintained web applications using PHP, HTML5, JavaScript, jQuery, CSS3, WordPress, and CakePHP
- Performed end-to-end testing, debugging, and troubleshooting to resolve system and production issues
- Conducted application testing for Windows Phone and Android platforms, identifying bugs and providing detailed feedback to development teams
- Created and executed test plans, test scripts, and test cases to ensure software quality and reliability
- Provided technical support to clients by resolving production issues and ensuring system stability
- Collaborated with development teams to improve application performance and user experience
- Worked with MS SQL for data management, report generation, and database operations
- Maintained technical documentation related to testing procedures and system functionality
Education
Master Of Business Analysis and AI -
Ontario Tech University
Oshawa, Canada08-2026
Master of Science - Cyber Security (Top Graduate Award)
Coventry University
Singapore01-2025
Graduate Diploma in Systems Analysis - undefined
Institute of Systems Science, NUS
Singapore01-2012
Bachelor of Computer Science - undefined
University of Computer Studies
Yangon, Myanmar01-2007
Skills
Automation & Development: PowerShell, Python Scripting, PHP
Development Methodologies: SDLC, Agile (Scrum), Waterfall
Data Skills: SQL, ETL, Data Cleaning, Feature Engineering, Data Transformation, Database Management (MS SQL, PostgreSQL, Backup & Recovery)
Analytics & Tools: Python, Power BI, Tableau, PySpark, Apache Spark (Batch & Streaming), Structured Streaming
Cloud & Systems: Microsoft Azure, Windows Server (Administration & Configuration), Active Directory, VMware, ServiceNow
Project & Delivery: Project Scoping & Planning, Project Management, Planning & Deployment, Asset & Configuration Management
Machine Learning & AI: Regression, Classification, Time Series Analysis, Deep Learning (DNN, LSTM, GRU), Large Language Models (LLMs), NLP, Prompt Engineering, Model Evaluation
Cybersecurity: Ethical Hacking, Intrusion Detection & Response, Cryptography, Network Security, Secure System Design, Vulnerability Assessment, Risk Analysis
IT Operations: Incident & Service Management, Incident & Service Request Handling, Root Cause Analysis, SLA Monitoring & Reporting, Systems Integration, Knowledge Base Management
Professional Skills: Communication, Stakeholder Engagement, Problem Solving, Training & Knowledge Transfer, Collaboration, Conflict Resolution, Customer Service
Languages
English
Native or Bilingual
Myanmar
Native or Bilingual
Certification
- Microsoft Certified: Azure Fundamentals
- ITIL Foundation Certificate in IT service management
- Certificate Associate in Project Management (Project Management Institute)
- Certificate in Java Programming (KMD Computer Center, Yangon, Myanmar)
- Certificate in Database and E-Commerce (KMD Computer Center, Yangon, Myanmar)
- Certificate in Software Engineering (KMD Computer Center, Yangon, Myanmar)
- Certificate in Web Essential Course (Creative Web Studio Software Training Center, Yangon, Myanmar)
- Certificate in J2EE (Creative Web Studio Software Training Center, Yangon, Myanmar)
- Certificate in Java Professional Developer Course (Yoma Training Center, Yangon, Myanmar)
- Certificate in Microsoft.Net Framework 2.0- Web-Based Client Development (Microsoft Exam)
- Certificate in A+ Hardware (KMD Computer Center, Yangon, Myanmar)
Timeline
Senior System Engineer
Deloitte Singapore
01.2021 - 08.2025
Solution Specialist
Fuji Xerox Singapore
11.2014 - 09.2016
Software and Customer Support Engineer
Sofialys Asia Pacific
05.2013 - 11.2014
Software Developer
IAPPS
08.2012 - 12.2012
Test Engineer And Junior Developer
StreamMedia
02.2012 - 07.2012
Graduate Diploma in Systems Analysis - undefined
Institute of Systems Science, NUS
Bachelor of Computer Science - undefined
University of Computer Studies
Master Of Business Analysis and AI -
Ontario Tech University
Master of Science - Cyber Security (Top Graduate Award)
Coventry University