Ehtesham Ali Junedi Mohammed
Belleville,Canada
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team. Bringing leadership, drive, and over five years of experience to the table.
Overview
8
8
years of professional experience
Work History
Store Manager
Ascot Cellular
Belleville, Canada
03.2019 - 12.2024
- Cultivated and sustained strong supplier relationships to guarantee prompt product deliveries.
- Prepared regular reports to track business outcomes and highlight potential problems.
- Identified inefficiencies through performance data evaluation and drafted enhancement strategies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated POS system with new products and promotional offers.
- Maintained accurate records of employee performance reviews.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Customer Service Representative
HDFC BANK
HYDERABAD
01.2017 - 01.2019
- Work with and advise customers in opening accounts and performing transactions
- Collect customer information and input data into the system, ensuring confidentiality at all times
- Assist customers with taking out different types of loans, including personal, auto, home equity, etc
- Meet with new bank customers to explain all the services and features the bank has to offer
- Place phone calls to current bank customers regarding account changes or suggested options
Education
Information Technology Engineer -
Jawaharlal Nehru Technological University
Hyderabad05.2015
Post Secondary -
Narayana Junior Collage
03.2011
Skills
- Strategic Decision Making
- Effective Problem Resolution
- Adaptable Learning Ability
- Effective Teamwork Experience
- Skilled in Time Optimization
- Strategic Leadership
- Proficient in Computer Applications
Languages
- English
- Hindi
- Urdu
Timeline
Store Manager
Ascot Cellular
03.2019 - 12.2024
Customer Service Representative
HDFC BANK
01.2017 - 01.2019
Information Technology Engineer -
Jawaharlal Nehru Technological University
Post Secondary -
Narayana Junior Collage
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