Ehsanullah Siddiqui

Work History

Ballard Power System Inc

11.2021 - Current

Provided base level IT support to non-technical personnel within the business.
Used ticketing systems to manage and process actions taken.
Re-imaged machines with specific images.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Followed up with clients to ensure optimal customer satisfaction.
Set up PC and laptops and all types of mobile devices.
Installed software, modified and repaired hardware and resolved technical issues.
Supported end-users in various applications to optimize their productivity and performance.
Created user accounts and assigned permissions.
Patched software and installed new versions to eliminate security problems and protect data.
Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Amazon Fulfillment Center

03.2020 - 11.2021

Provide first and second-level technical support for hardware, software, and network-related issues.
Respond to support tickets via phone, email, and chat, ensuring timely resolution of user inquiries.
Assist in the setup, configuration, and deployment of desktop and laptop computers.
Perform routine maintenance and troubleshooting on workstations and peripherals, including printers and scanners.
Install and configure software applications and updates, ensuring compliance with company policies.
Document technical issues and resolutions in a ticketing system for future reference and knowledge sharing.
Provide training and support to end-users on various applications and technology.
Collaborate with other IT staff to resolve complex technical issues and enhance service delivery.
Maintain inventory of IT equipment and assist in the management of hardware lifecycle processes.
Monitor system performance and perform preventative maintenance as necessary.

Computer Management Assistant

02.2016 - 01.2019

Technical Support: Provide IT support to embassy staff, troubleshooting hardware and software issues, both remotely and in person.
User Account Management: Manage user accounts, permissions, and access controls in accordance with security protocols.
Equipment Setup: Configure and deploy new computers, peripherals, and related technology for embassy personnel.
Software Installation: Install, update, and maintain software applications, ensuring compliance with security and operational standards.
Documentation: Maintain records of IT equipment inventory and software licenses, as well as document procedures and troubleshooting steps.
Training and Support: Provide training to staff on software applications and IT policies to enhance productivity and security awareness.
Collaboration: Work with other IT staff to resolve complex issues and implement IT projects in line with embassy requirements.