Ehsanullah Khaleeq
Scarborough
Summary
Compassionate and dedicated Personal Support Worker providing high-quality care to residents in long-term care settings. Skilled in assisting with daily living activities, promoting emotional well-being, and maintaining a safe, clean environment. Committed to delivering exceptional care while adhering to established standards, policies, and procedures. Demonstrates strong communication skills and empathy, ensuring that each resident’s needs are met with dignity and respect.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student (Placement)
Rockcliffe Care Community
11.2024 - 12.2024
- Assisted with day-to-day care activities for residents, including mobility support, personal hygiene assistance, and feeding.
- Delivered compassionate care while respecting residents' autonomy and preferences, fostering a positive living environment.
- Supported nursing staff in implementing care plans and provided feedback on residents' progress and needs.
- Ensured cleanliness and safety standards were met throughout the facility, including assisting with infection control measures.
- Contributed to team collaboration to improve service delivery and enhance the quality of life for residents.
Student (Placement)
Scarborough General Hospital
09.2024 - 11.2024
- Provide direct care for residents, assisting with daily activities including ambulation, feeding, bathing, and grooming.
- Encourage and assist residents with participation in activity programs, ensuring they are escorted to and from activities.
- Support meal service and deliver nourishment to residents, providing feeding assistance as required.
- Offer emotional and social support to residents and their families, including providing palliative care where needed.
- Ensure proper documentation in accordance with departmental policies and procedures, maintaining high standards for quality assurance, safety, and infection control.
- Actively participate in care conferences and provide input on care plans to improve resident well-being.
- Maintain open communication with supervisors regarding unit activities, resident care needs, and any matters related to care quality.
Customer Service Representative
Zedd Customer Solutions
01.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dental Assistant
Hareer Dental Clinic
04.2018 - 12.2021
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Certificate - PSW
Seneca College
Toronto, ONSkills
- Resident Care & Support
- Ambulation, Feeding, & Grooming Assistance
- Palliative Care & Emotional Support
- Meal Service & Nourishment Delivery
- Care Planning & Documentation
- Infection Control & Safety Procedures
- Team Collaboration & Communication
- Organizational Skills & Time Management
Languages
English
Full Professional
Persian
Native or Bilingual
Certification
- Gentle Persuasive Approaches (GPA) in Dementia Care.
- CPR-C, First Aid certificate BLS.
Timeline
Student (Placement)
Rockcliffe Care Community
11.2024 - 12.2024
Student (Placement)
Scarborough General Hospital
09.2024 - 11.2024
Customer Service Representative
Zedd Customer Solutions
01.2022 - 04.2024
Dental Assistant
Hareer Dental Clinic
04.2018 - 12.2021
Certificate - PSW
Seneca College
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