Ehsan Syed
Toronto
Summary
Dynamic and detail-oriented healthcare professional with progressive experience in hospital administration, virtual care, and clinical operations. Expert in driving workflow efficiency, enhancing patient satisfaction, and ensuring regulatory compliance across inpatient, outpatient, and digital healthcare settings. Adept in EHR platforms, medical billing systems, and patient access coordination. Proven track record of improving service delivery, reducing operational costs, and fostering team collaboration in fast-paced healthcare environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
TELUS Health Virtual Care
07.2023 - Current
- Spearhead virtual patient coordination, reducing appointment delays by 20% through optimized intake and triage processes.
- Manage multi-provider scheduling and improve access to care across digital platforms.
- Collaborate with nurse practitioners, nurses, and support teams to ensure seamless care transitions and timely intervention.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all time
- Lead initiatives to identify workflow inefficiencies using data-driven insights and implement corrective actions.
Optometric Assistant
Lensfra
05.2022 - 05.2023
- Supported optometrists in patient care delivery, including pre-testing and EMR documentation.
- Handled appointment coordination and follow-ups, improving patient retention by 15%.
- Streamlined optical sales and billing processes, enhancing front-desk operations.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
Clinical Administrator – Outpatient Services
South Shore Hospital
03.2020 - 02.2022
- Processed referrals and documentation using EPIC, supporting continuity of care and accurate HIM.
- Managed patient portal access, training, and support, increasing portal engagement by 30%.
- Ensured timely ROI processing while maintaining 100% compliance with HIPAA standards.
- Maintained knowledge of standardized medical billing codes.
Administrative Assistant
Hayat Clinic
05.2018 - 11.2019
- Registered patients and managed demographic/insurance input in CureMD, decreasing data errors by 25%.
- Oversaw daily schedules, internal communications, and vendor relations.
- Played a key role in budgeting, supply procurement, and enforcing clinic health and safety standards.
Medical Billing Associate (USA Process)
ADP
02.2014 - 01.2016
- Audited and resubmitted denied claims, improving claim acceptance rates by 30%.
- Verified ICD/CPT coding accuracy and supported revenue cycle activities via AdvancedMD.
- Prevented billing delays by proactively resolving coding discrepancies.
Education
Master of Science - Health Administration
University of St. Francis
USA03-2018
Bachelor of Science - Pharmacy
MRM College of Pharmacy
07-2013
Skills
- EHR Systems: EPIC, CureMD, AdvancedMD
- Billing Tools: Denial Management, CPT/ICD-10 Coding
- Software: MS Office, Excel, Google Workspace
- Reporting: Workflow Optimization, KPI Analysis
- Healthcare operations
- Patient relations
- Patient safety
- Strategic planning
- Quality assurance
- Patient flow management
- Regulatory compliance
Websites
Accomplishments
- Reduced virtual care appointment delays by 20% through real-time coordination.
- Improved billing accuracy and reduced denials by 30% at ADP.
- Led patient portal adoption efforts, increasing usage by 30% at South Shore Hospital.
- Decreased patient check-in time by 10% via optimized intake process at Lensfra.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Elementary
Certification
- Health Informatics – Toronto Metropolitan University, Canada
- Medical Billing & Coding Certificate
- BLS (CPR, AED, First Aid)
- Google IT Support Certificate
Timeline
Patient Care Coordinator
TELUS Health Virtual Care
07.2023 - Current
Optometric Assistant
Lensfra
05.2022 - 05.2023
Clinical Administrator – Outpatient Services
South Shore Hospital
03.2020 - 02.2022
Administrative Assistant
Hayat Clinic
05.2018 - 11.2019
Medical Billing Associate (USA Process)
ADP
02.2014 - 01.2016
Master of Science - Health Administration
University of St. Francis
Bachelor of Science - Pharmacy
MRM College of Pharmacy
Similar Profiles
Cassandra JamesCassandra James
Virtual Clinical Counsellor at Telus Health Virtual CareVirtual Clinical Counsellor at Telus Health Virtual Care
Ashley TurleyAshley Turley
Intake Coordinator/Case Manager at Telus Virtual Health CareIntake Coordinator/Case Manager at Telus Virtual Health Care
Errol JohnsonErrol Johnson
Virtual Care Sales Consultant Leader at Walmart Health Virtual CareVirtual Care Sales Consultant Leader at Walmart Health Virtual Care
Sawan KumarSawan Kumar
Security Guard at Scadding court community centerSecurity Guard at Scadding court community center
SARAH PELSHEASARAH PELSHEA
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart