Ehsan Salehian
North York,ON
Summary
Dedicated hospitality professional with a strong commitment to delivering outstanding guest experiences in a fast-paced, luxury hotel environment. Known for reliability, professionalism, and a positive attitude, I consistently contribute to smooth operations and high guest satisfaction. Adaptable and solution-oriented, I thrive in collaborative team settings and take pride in exceeding expectations through attention to detail and effective communication.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Guest Service Specialist
One King West Hotel and Residence
Toronto, Ontario
05.2023 - Current
- Ensure seamless front desk operations, handling all aspects of check-in, check-out, guest registration, room assignment, and billing with precision and professionalism.
- Prepare and oversee daily operational reports, including arrival summaries, group rooming lists, and VIP allocations, ensuring all departments are aligned for flawless execution.
- Manage and reconcile guest payments, outstanding balances, and billing discrepancies, maintaining full financial accuracy and trust.
- Proactively review and action all system traces, notes, and special requests, ensuring continuity of service and personalized guest attention across shifts.
- Empowered to independently resolve guest complaints and service recovery situations, consistently delivering outcomes that uphold brand standards and guest loyalty.
- Consistently ranked in the Top 3 for upselling performance within the department, contributing to increased revenue through strategic, guest-focused recommendations.
- Maintain expert-level proficiency in OTA extranets (e.g., Booking.com, Expedia), ensuring accurate reservation handling, communication, and issue resolution across platforms.
- Leverage strong team collaboration and leadership skills to support shift management, onboarding of new team members, and maintaining a high-performance front desk environment.
- Fluent in English, Farsi, Turkish and Arabic, enabling effortless communication with a diverse international clientele and contributing to an inclusive guest experience.
- Highly skilled in hotel systems (e.g., Maestro PMS, Opera) and Microsoft Office Suite, enabling efficient daily operations, reporting, and interdepartmental coordination.
- Thrive in fast-paced, high-pressure environments through strong multitasking, time management, and attention to detail—while maintaining composure and service excellence.
- Consistently recognized by guests and management for outstanding service, reflected in 100% positive feedback and reviews throughout tenure.
Education
MBA - Business Administration
KTU University
Trabzon, Turkey 09.2016 - 06.2022
Skills
- Guest Service Excellence
- Front Desk Operations
- Check-in & Check-out Procedures
- VIP & Group Guest Coordination
- Complaint Handling & Conflict Resolution
- Upselling & Revenue Generation
- OTA Extranet Management (Bookingcom, Expedia, Hotelscom)
- Opera PMS & Maestro PMS
- Billing & Payment Reconciliation
- Reservation Management
- Cross-Departmental Collaboration
- Teamwork & Leadership Support
- Multitasking & Time Management
- Microsoft Office (Word, Excel, Outlook)
- Multilingual Communication (English, Farsi, Turkish, Arabic)
- Cultural Sensitivity & International Guest Relations
- Report Preparation & Administrative Accuracy
- Service Recovery & Guest Satisfaction
- Proactive Problem Solving
Languages
Farsi
First Language
English
Proficient (C2)
C2
Turkish
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
Timeline
Guest Service Specialist
One King West Hotel and Residence
05.2023 - Current
MBA - Business Administration
KTU University
09.2016 - 06.2022