Ehsan Mahmood Ali
IT/Technology/Telecom
Ottawa,Ontario
Summary
Versatile professional with 12 years of diversified experience in Hybrid Telecommunications Infrastructure, Radio/Core Networks, Satellite Technology, Project Management, Innovation, Leadership, Logistics Planning & Operations. Always seeking challenging environments where I can leverage my expertise in end-to-end network solutions, project execution and operational excellence. Passionate about fostering innovation, optimizing processes, achieving strategic objectives, and implementing cutting-edge technologies while being committed to driving business growth and achieving organizational objectives. Ready to make a significant impact as a strategic leader in the ever-evolving telecommunications industry.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Manager Network Operations Center
SSi Canada
4 2024 - Current
- Drive the strategic direction and oversee the NOC team, ensuring effective network performance monitoring, incident management, and operational excellence to support telecom infrastructure and services.
- Streamlined troubleshooting processes for faster issue resolution and minimized downtime.
- Established clear performance metrics, tracking progress towards goals, and providing regular feedback to team members.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of services and equipment.
- Mitigated risks associated with system outages by developing comprehensive disaster recovery plans.
- Implemented incident response plans to minimize impact from unforeseen events on network operations.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Fostered a culture of innovation within the Network Operations Center team by encouraging experimentation with new tools, techniques, or methodologies.
Surveillance & Operations Specialist
SSi Canada
02.2023 - 04.2024
- Research, testing and MoP (Method of Procedure) documentation of all standard and custom voice & data services offered by SSi Canada including new technologies and products.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Enhanced data accuracy and accessibility by implementing new database management system.
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
Dispatch Support and Logistics Planner
Canada Cartage
10.2020 - 02.2023
- Monitoring, Reporting, Auditing and consolidation of available resources and KPIs of supply chain/Logistics using Accelos One Transport Tool, Radius hub, TMS, OT1, E-Logs, OS Database and MS Office including Word, Excel etc on Windows/VM Ware.
- Created contingency plans for potential disruptions in the supply chain, minimizing delays or losses due to unforeseen events.
- Evaluated emerging technologies within the logistics industry to assess potential benefits and determine the feasibility of adoption.
- Implemented a robust demand planning process to forecast customer needs accurately and reduce stockouts.
- Managed inventory levels effectively, ensuring timely delivery of products to customers while minimizing storage costs.
- Established long-term partnerships with transportation providers, securing dependable services at competitive prices.
- Developed strong relationships with suppliers, leading to improved product availability and reduced lead times.
- Analyzed logistics data and identified opportunities for cost savings, resulting in significant annual reductions in operational expenses.
- Coordinated cross-functional teams to execute complex projects successfully, meeting time-sensitive deadlines and staying within budget constraints.
Acting Crew Lead
Manheim
02.2020 - 03.2020
- Lead a crew of around 10 staff members in absence of the crew lead.
Auction Coordinator
Manheim
12.2019 - 02.2020
- Maintain a detailed inventory of auction vehicles, including tracking acquisitions, consignments, and deliveries
- Coordinate storage, transportation, and display of auction items.
NOC AM/SOC Engineer
Nokia
07.2018 - 11.2019
- Hands on with Nokia Cloud Platform, NetAct NMS (NSN), Ericsson Open NMS for Financial Services platform, ZTE CS/PS Core/LDI Platform (ZTE Netnumen, Huawei U2000, M2000), HP Service Manager, BSS IT HP OVO Tool, VMAX/CPMS, ITSM, Netcool and TeMIP.
NOC Executive
Telenor
03.2016 - 07.2018
- Monitoring and FLM of Core CS/PS
- Cloud, Financial Services, Nagios, CRM, Provident Services, Voice VoLTE, SMS/MMS, Internet/Data, LDI, CBS Billing and VAS services using multiple Graphical, Alarms based and interactive NMSs and tools.
Network Maintenance Engineer
Telenor
11.2012 - 03.2016
- Monitor and surveil network elements through Network Monitoring Systems (NMSs) and Operational Support Systems (OSS) tools
- Followed fault management and incident management processes by responding to alarms, creating ticket, troubleshooting, escalation & escalating to other teams till service restoration.
Education
Certificate of Specialization in Leadership and Management -
Harvard Business School Online
05.2023 - 05.2024
Master of Science - MS, Project Management - undefined
Bahria University
01.2014 - 05.2015
Bachelor of Engineering - BE, Electrical (Telecommunications Engineering) - undefined
COMSATS Institute of Information and Technology
09.2008 - 05.2012
Skills
Creativity and Innovation
Influence At All Levels
Leadership Development
ITIL framework knowledge
Staff Development
Network Analytics
Certification
Leadership Principles
Languages
English
Full Professional
Urdu
Full Professional
Interests
Travelling
Foodie
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Management Essentials
07-2024
Power and Influence for Positive Impact
05-2024
Leadership Principles
06-2023
Certificate of Specialization in Leadership and Management -
Harvard Business School Online
05.2023 - 05.2024
Surveillance & Operations Specialist
SSi Canada
02.2023 - 04.2024
Dispatch Support and Logistics Planner
Canada Cartage
10.2020 - 02.2023
Acting Crew Lead
Manheim
02.2020 - 03.2020
Auction Coordinator
Manheim
12.2019 - 02.2020
NOC AM/SOC Engineer
Nokia
07.2018 - 11.2019
NOC Executive
Telenor
03.2016 - 07.2018
Master of Science - MS, Project Management - undefined
Bahria University
01.2014 - 05.2015
Network Maintenance Engineer
Telenor
11.2012 - 03.2016
Bachelor of Engineering - BE, Electrical (Telecommunications Engineering) - undefined
COMSATS Institute of Information and Technology
09.2008 - 05.2012
Manager Network Operations Center
SSi Canada
4 2024 - Current