Ehsan Mahmood Ali
IT/Technology/Telecom
Ottawa,Ontario
Summary
Versatile professional with 12 years of diversified experience in Hybrid Telecommunications Infrastructure, Radio/Core Networks, Satellite Technology, Project Management, Innovation, Leadership, Logistics Planning & Operations. Always seeking challenging environments where I can leverage my expertise in end-to-end network solutions, project execution and operational excellence. Passionate about fostering innovation, optimizing processes, achieving strategic objectives, and implementing cutting-edge technologies while being committed to driving business growth and achieving organizational objectives. Ready to make a significant impact as a strategic leader in the ever-evolving telecommunications industry.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Manager Network Operations Center
SSi Canada
4 2024 - Current
- Drive the strategic direction and oversee the NOC team, ensuring effective network performance monitoring, incident management, and operational excellence to support telecom infrastructure and services.
- Streamlined troubleshooting processes for faster issue resolution and minimized downtime.
- Established clear performance metrics, tracking progress towards goals, and providing regular feedback to team members.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of services and equipment.
- Mitigated risks associated with system outages by developing comprehensive disaster recovery plans.
- Implemented incident response plans to minimize impact from unforeseen events on network operations.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Fostered a culture of innovation within the Network Operations Center team by encouraging experimentation with new tools, techniques, or methodologies.
Surveillance & Operations Specialist
SSi Canada
02.2023 - 04.2024
- Research, testing and MoP (Method of Procedure) documentation of all standard and custom voice & data services offered by SSi Canada including new technologies and products.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Enhanced data accuracy and accessibility by implementing new database management system.
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
Dispatch Support and Logistics Planner
Canada Cartage
10.2020 - 02.2023
- Monitoring, Reporting, Auditing and consolidation of available resources and KPIs of supply chain/Logistics using Accelos One Transport Tool, Radius hub, TMS, OT1, E-Logs, OS Database and MS Office including Word, Excel etc on Windows/VM Ware.
- Created contingency plans for potential disruptions in the supply chain, minimizing delays or losses due to unforeseen events.
- Evaluated emerging technologies within the logistics industry to assess potential benefits and determine the feasibility of adoption.
- Implemented a robust demand planning process to forecast customer needs accurately and reduce stockouts.
- Managed inventory levels effectively, ensuring timely delivery of products to customers while minimizing storage costs.
- Established long-term partnerships with transportation providers, securing dependable services at competitive prices.
- Developed strong relationships with suppliers, leading to improved product availability and reduced lead times.
- Analyzed logistics data and identified opportunities for cost savings, resulting in significant annual reductions in operational expenses.
- Coordinated cross-functional teams to execute complex projects successfully, meeting time-sensitive deadlines and staying within budget constraints.
Acting Crew Lead
Manheim
02.2020 - 03.2020
- Lead a crew of around 10 staff members in absence of the crew lead.
Auction Coordinator
Manheim
12.2019 - 02.2020
- Maintain a detailed inventory of auction vehicles, including tracking acquisitions, consignments, and deliveries
- Coordinate storage, transportation, and display of auction items.
NOC AM/SOC Engineer
Nokia
07.2018 - 11.2019
- Hands on with Nokia Cloud Platform, NetAct NMS (NSN), Ericsson Open NMS for Financial Services platform, ZTE CS/PS Core/LDI Platform (ZTE Netnumen, Huawei U2000, M2000), HP Service Manager, BSS IT HP OVO Tool, VMAX/CPMS, ITSM, Netcool and TeMIP.
NOC Executive
Telenor
03.2016 - 07.2018
- Monitoring and FLM of Core CS/PS
- Cloud, Financial Services, Nagios, CRM, Provident Services, Voice VoLTE, SMS/MMS, Internet/Data, LDI, CBS Billing and VAS services using multiple Graphical, Alarms based and interactive NMSs and tools.
Network Maintenance Engineer
Telenor
11.2012 - 03.2016
- Monitor and surveil network elements through Network Monitoring Systems (NMSs) and Operational Support Systems (OSS) tools
- Followed fault management and incident management processes by responding to alarms, creating ticket, troubleshooting, escalation & escalating to other teams till service restoration.
Education
Certificate of Specialization in Leadership and Management -
Harvard Business School Online
05.2023 - 05.2024
Master of Science - MS, Project Management - undefined
Bahria University
01.2014 - 05.2015
Bachelor of Engineering - BE, Electrical (Telecommunications Engineering) - undefined
COMSATS Institute of Information and Technology
09.2008 - 05.2012
Skills
Creativity and Innovation
Certification
Leadership Principles
Languages
English
Full Professional
Urdu
Full Professional
Interests
Travelling
Foodie
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Management Essentials
07-2024
Power and Influence for Positive Impact
05-2024
Leadership Principles
06-2023
Certificate of Specialization in Leadership and Management -
Harvard Business School Online
05.2023 - 05.2024
Surveillance & Operations Specialist
SSi Canada
02.2023 - 04.2024
Dispatch Support and Logistics Planner
Canada Cartage
10.2020 - 02.2023
Acting Crew Lead
Manheim
02.2020 - 03.2020
Auction Coordinator
Manheim
12.2019 - 02.2020
NOC AM/SOC Engineer
Nokia
07.2018 - 11.2019
NOC Executive
Telenor
03.2016 - 07.2018
Master of Science - MS, Project Management - undefined
Bahria University
01.2014 - 05.2015
Network Maintenance Engineer
Telenor
11.2012 - 03.2016
Bachelor of Engineering - BE, Electrical (Telecommunications Engineering) - undefined
COMSATS Institute of Information and Technology
09.2008 - 05.2012
Manager Network Operations Center
SSi Canada
4 2024 - Current
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