Ehsan Karim
Montreal,QC
Summary
Dynamic and strategic thinker, adept at developing and implementing cutting-edge information technology solutions for a wide variety of business functions, including project management, resource distribution, and process development. Adept at troubleshooting information systems and providing quality assurance and IT support. Strong leader with exceptional communication and team-building skills with experience training and managing a team of IT professionals in a large office setting. Committed to implementing the newest and best technological initiatives to help new and existing businesses become the best they can be. Technical Account Manager with more than [Number] years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Account manager
Telus
08.2023 - Current
- Drive customer revenue by providing Telus solutions with System Security, mobility, VoIP solutions, internet solutions for SMB market
- Collaborating with sales team with funnel approach to solve different challenges by providing demo and installation services
- Prepare and deliver compelling presentation with proof of concept
- Act as voice of technical team of clients, work closely with product management team to enhance the credibility of Brand value.
Information Technology Manager
SP Data LLC
09.2021 - 07.2023
- Identify, prioritize, assign, and coordinate tasks to team members to achieve project and operational objectives
- Coordinate activities, resources and tasks related to the infrastructure deployments, maintenance, and upgrades
- Establish and maintain standards and well-structured processes aligned with IT best practices
- Participate in project planning, review and approval of specifications, architecture design, training, and testing scripts
- Participate in incident management, threat containment and corrective actions within the IT team and business stakeholders, lead problem resolution and coordination for related infrastructure and telecommunication components
- Apply and maintain vulnerability remediation activities across the infrastructure environment within well communicated maintenance windows in alignment with the Cybersecurity team
Technical Account Manager
Quadbridge Inc
01.2019 - 08.2021
- Knowing the fast-changing IT industry with its solutions, services and products
- Knowing the pinpoints of internal and external client's requirement and providing the solution according to the collaboration with OEM and in house solutions
- Perform product demos and actively promote OEM's USP's (Unique Selling Points) and Value Proposition, either on-site (e.g
- Lunch-and-learn' event), via webinar or in classroom settings
- Explain technical concepts to end-users and specifying influencers (Architects, Engineers, Consultants, etc.)
- Manage procurement - Manage and track supplier contracts to ensure all activities are performed and deliverables are achieved according to contract terms
- Escalate contract variances and assist in resolving contract differences
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
Manager, Network Operation Center
Summit communications Limited
01.2017 - 12.2018
- Designing and installing network infrastructure, including on-premises systems and cloud networking solutions
- Evaluating user requirements and designing system architecture and parameters
- Performing disaster recovery processes and data backups to protect data and systems from attacks or loss
- Coordinating computer and telecommunication network access and use
- Maximizing network performance by monitoring activity, troubleshooting, scheduling upgrades, and collaborating with network architects
System Admin
Summit Communications Limited
09.2011 - 12.2016
- Configuring and maintaining the networked computer system, including hardware, system software, and applications
- Ensuring data is stored securely and backed up regularly
- Diagnosing and resolving hardware, software, networking, and system issues when they arise
- Replacing and upgrading defective or outdated components when necessary
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Education
Masters in Engineering - Information Systems Security
Concordia University
Bachelors in electrical Engineering -
American International University- Bangladesh
Skills
- Sales Support
- ITIL Framework
- CRM software proficiency
- Sales process engineering
- Program management expertise
- Continuous Improvement
Certification
- Training Completion of Project Management
- Microsoft Azure Certified AZ 900
- Cyber Security Training completed by Dion institute
- Professional vendor exam in Cyber Security is ongoing & CCNA certificate completion
Languages
English
Full Professional
French
Professional Working
Bengali
Native or Bilingual
Timeline
Technical Account manager
Telus
08.2023 - Current
Information Technology Manager
SP Data LLC
09.2021 - 07.2023
Technical Account Manager
Quadbridge Inc
01.2019 - 08.2021
Manager, Network Operation Center
Summit communications Limited
01.2017 - 12.2018
System Admin
Summit Communications Limited
09.2011 - 12.2016
Masters in Engineering - Information Systems Security
Concordia University
Bachelors in electrical Engineering -
American International University- Bangladesh
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