Ehizenoria Freda Daudu
Regina,SK
Summary
Accomplished Medical Office Assistant with a proven track record at ALBERT & PARLIAMENT PRIMARY HEALTH CARE CENTRE, enhancing patient satisfaction and streamlining clinic operations. Skilled in multitasking, organization, and HIPAA regulations, adept at improving efficiency and confidentiality. Demonstrates exceptional problem-solving abilities and patient support, contributing to a positive healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
ALBERT & PARLIAMENT PRIMARY HEALTH CARE CENTRE
Regina, SK
01.2023 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Clinical Assistant
BlueCoral Healthcare Services
Lekki, Nigeria
01.2022 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
Medical Office Administrator
Manchester University NHS Foundation Trus
Manchester, UK
01.2017 - 02.2020
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
Education
Certificate in Medical Administration - Medical Administration
Alison Certification Program
United Kingdom12.2016
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Attention to Detail
- Office Administration
- Managing patient records
- Follow-up skills
- Appointment management
- Phone and Email Etiquette
Languages
English
Full Professional
Certification
- CMAA - Certified Medical Administrative Assistant
- First Aide CPR and BLS
- Food Safe
- TLR
- Personal Support Worker
- NCMOA - Nationally Certified Medical Office Assistant
References
(1) Mr. Moses Ofulue
Phone number: +1 (306)8073244
(2) Mr. Money Enuadibi
Phone number: +1 (639)5712580
Timeline
Medical Office Assistant
ALBERT & PARLIAMENT PRIMARY HEALTH CARE CENTRE
01.2023 - 05.2024
Clinical Assistant
BlueCoral Healthcare Services
01.2022 - 12.2022
Medical Office Administrator
Manchester University NHS Foundation Trus
01.2017 - 02.2020
Certificate in Medical Administration - Medical Administration
Alison Certification Program