Ehinor Okosun
Toronto,ON
Summary
Dynamic client relations specialist with a proven track record at Walmart Inc., excelling in transaction resolution and compliance support. Adept at fostering strong relationships and enhancing customer satisfaction through professional communication and teamwork. Recognized for streamlining processes, resulting in improved service delivery and client retention.
Overview
11
11
years of professional experience
Work History
Walmart Customer Support
Walmart Inc
Toronto, Ontario
11.2025 - 02.2026
- Assisted customers with inquiries via phone, email, and chat.
- Collaborated with team members to improve support processes and workflows.
- Provided training sessions for new staff on customer service protocols.
- Documented customer interactions and feedback for future reference.
- Maintained product knowledge to effectively assist customers with technical questions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Client Relations & Compliance Transactions Specialist
EVOLVING GLOBAL INNOVATIONS
03.2023 - 09.2025
- Act as a primary contact for clients regarding transactions, account inquiries, or documentation.
- Respond to client questions via phone, email, or internal ticket systems.
- Help clients resolve transaction issues, delays, or discrepancies.
- Foster strong professional relationships to guarantee high levels of client satisfaction.
Customer Legal Support Consultant (Freelance)
MAB GLOBAL REAL ESTATE DEVELOPERS AND CONSULTANTS
11.2020 - 01.2023
- Supported clients on front lines by managing inquiries, resolving challenges, and guaranteeing uninterrupted end-to-end service experience.
- Guided clients through agreements and documentation by elucidating complex details in clear, customer-friendly language.
- Collaborated with internal teams and financial institutions to address client concerns, ensuring accuracy and compliance while enhancing customer satisfaction.
- Cultivated and sustained robust client relationships through professionalism and proactive problem-solving.
Client Transactions Support Officer (Banking & Digital Onboarding)
First Bank of Nigeria
07.2018 - 12.2020
- Guided first bank clients through online banking platforms and loan application portals, transforming complex processes into user-friendly steps.
- Collaborated with branch officers and customer support teams to address escalated complaints, reducing resolution time.
Client Services Representative (Legal Practice)
BAKRE & CO CHAMBERS
12.2014 - 04.2018
- Delivered front-line support for clients through digital case updates and secure document sharing.
- Advocated for client interests during negotiations, securing favorable outcomes.
Education
Bachelor of Laws (LLB) - Law
Benson Idahosa University
Nigeria07-2010
Barrister at Law (B.L) - Law
Nigerian Law School
Nigeria10-2012
Skills
- Client relationship management
- Transaction resolution
- Account documentation
- Compliance support
- Professional communication
- Continuous improvement
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Walmart Customer Support
Walmart Inc
11.2025 - 02.2026
Client Relations & Compliance Transactions Specialist
EVOLVING GLOBAL INNOVATIONS
03.2023 - 09.2025
Customer Legal Support Consultant (Freelance)
MAB GLOBAL REAL ESTATE DEVELOPERS AND CONSULTANTS
11.2020 - 01.2023
Client Transactions Support Officer (Banking & Digital Onboarding)
First Bank of Nigeria
07.2018 - 12.2020
Client Services Representative (Legal Practice)
BAKRE & CO CHAMBERS
12.2014 - 04.2018
Bachelor of Laws (LLB) - Law
Benson Idahosa University
Barrister at Law (B.L) - Law
Nigerian Law School