Ehima Omueti
Markham,ON
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Highly motivated and solid team player, with a positive attitude towards learning new things and proven ability to establish a report.
- Strong dedication to supporting the company and team growth and success while developing myself professionally and building my career.
Overview
3
3
years of professional experience
Work History
Merchandiser
Shoppers Drug Mart
Markham, ON
04.2022 - Current
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
Customer Service Representative
Shoprite Nigeria
Lagos, Nigeria
04.2021 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Commerce - International Business Management
Seneca College of Applied Arts And Technology
North York, ON08-2025
High School Diploma -
Down College
Lagos,Nigeria09.2020
Skills
- SAP:
Having a good knowledge of SAP basics as well as modules
Operating on SAP to manage and analyze data
Expertise on SAP best practice as well as optimizers
- Microsoft Office Suite:
Excel: Expert knowledge in analytical data, managing spreadsheet, formulas
PowerPoint: Can develop sturdy presentations which can engage the receiver in the transmitted content
Access: Can create databases, enter data and retrieve reports
Project: Can plan and track projects using Microsoft Project
- Project Management:
Taught project management as a course in Seneca College
Applied project management principles to various academic projects
Strong organizational and time management skills
Other Skills
- Sales Techniques
- Marketing Techniques
- Cost Analysis
- Stockroom Maintenance
- Data Entry
Timeline
Merchandiser
Shoppers Drug Mart
04.2022 - Current
Customer Service Representative
Shoprite Nigeria
04.2021 - 08.2021
Bachelor of Commerce - International Business Management
Seneca College of Applied Arts And Technology
High School Diploma -
Down College
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