Ehima Mgbeken
Niagara Falls
Summary
A highly adaptable and results-driven Inside Sales professional with a strong foundation in supply chain management, logistics, and customer service. Proficient in leveraging data-driven strategies, regulatory compliance expertise, and advanced systems knowledge to drive sales and operational efficiency. Seeking a dynamic role to contribute to organizational success and exceed performance goals.
Developed exceptional sales and customer service skills in fast-paced, client-focused environment. Excelled in using CRM software and data analysis to understand and meet customer needs. Seeking to transition into new field, leveraging strong background in relationship building and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Digital Attraction
01.2023 - Current
- Increased repeat customer engagement by 15% through personalized follow-ups and targeted marketing campaigns
- Consistently achieved monthly sales quotas by analyzing customer needs and recommending appropriate solutions
- Created and maintained a database of client interactions to identify patterns and improve sales strategies
- Developed comprehensive sales reports, providing insights for management to refine business approaches
Sales Representative
Lucky Express Nig Ltd
01.2020 - 01.2022
- Led a team to secure bulk orders, increasing overall sales revenue by 20%
- Developed pricing strategies for products, maintaining competitiveness in the market while maximizing profit margins
- Managed inventory levels to prevent stockouts, ensuring timely fulfillment of customer orders
- Collaborated with the operations team to streamline the delivery process, achieving a 95% on-time rate
Sales Assistant
The Ridge Co
01.2019 - 01.2020
- Boosted sales by 10% through active client engagement and understanding customer needs
- Conducted market analysis to identify trends and adjust product recommendations accordingly
- Assisted in the development of promotional materials, increasing customer interest in key products
- Monitored inventory to ensure availability of high-demand products, enhancing customer satisfaction
Sales Representative
LuckyExpress
01.2017 - 01.2019
- Delivered a 12% increase in annual revenue by identifying untapped market opportunities
- Established strong client relationships by offering comprehensive product knowledge and exceptional service
- Created detailed sales reports, enabling the team to refine future sales strategies
- Conducted competitor analysis to position the company’s offerings more effectively in the market
Education
Post Graduate Certificate - Supply Chain Management
Niagara College
01.2024
Post Graduate Certificate - Hospitality and Tourism Management
Niagara College
01.2023
Bachelor of Arts - Linguistics and Communication Studies
University of Port Harcourt
01.2019
Skills
- Sales and Negotiation
- Client Relationship Management
- Regulatory Compliance
- Process Optimization
- Logistics & Inventory Management
- Communication & Problem-Solving
- CRM proficiency
- Client relationship management
- Customer relationship building
- Data entry
- Email and phone etiquette
- Customer relationship management
- Upselling and cross selling
- Product knowledge
- Relationship development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with a team of 20 in the development ofcustomer-buildingg strategies.
Certification
- Lean Six Sigma Certification, 01/01/22
- Forklift Operations and Safety Course, 01/01/22
- Supply Chain Management, 01/01/22
- Scrum Master Training, 01/01/22
Systemsproficiency
- SAP
- Excel (Advanced)
- ERP Systems
- Power BI
- AnyLogistix
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Inside Sales Representative
Digital Attraction
01.2023 - Current
Sales Representative
Lucky Express Nig Ltd
01.2020 - 01.2022
Sales Assistant
The Ridge Co
01.2019 - 01.2020
Sales Representative
LuckyExpress
01.2017 - 01.2019
Post Graduate Certificate - Hospitality and Tourism Management
Niagara College
Bachelor of Arts - Linguistics and Communication Studies
University of Port Harcourt
Post Graduate Certificate - Supply Chain Management
Niagara College
Similar Profiles
STACEY SCHNEIDEWINDSTACEY SCHNEIDEWIND
Sales Associate at The Mane Attraction BoutiqueSales Associate at The Mane Attraction Boutique
Robert D. BernhardtRobert D. Bernhardt
Owner-Partner at Animal Attraction, LLC (Pet Retail Store)Owner-Partner at Animal Attraction, LLC (Pet Retail Store)
Erin CondonErin Condon
Sfx Makeup Artist at Madworld Haunted AttractionSfx Makeup Artist at Madworld Haunted Attraction