Egor Rakitin

• Prevented unauthorized access to secure areas through consistent monitoring of CCTV cameras and access control systems.
• Conducted hourly vehicle patrols around the property and neighboring streets to deter potential threats, maintain a secure environment, and provide a visible security presence for the client's peace of mind.
• Documented daily activities in detailed logbooks, creating a clear record of events for management review.
• Managed access control at large-scale events, verifying attendee credentials and prohibiting entry to unauthorized individuals.
• Maintained a professional demeanor during high-pressure situations, effectively de-escalating conflicts before they escalated further.
• Responded quickly to emergency situations to assess and deflect issues.

• Supervised 5 help desk support staff, who supporting over 90 external clients.
• Provided ongoing quality control by randomly listening to staff calls with clients and checking after calls; identified errors and provided feedback to the team members.
• Assisted team to consistently exceed goals (KPI) which included successfully completing calls in designated time (SLA).
• Taught new help desk support to learn company’s system resulting in their ability to resolve all issues and bugs in an effective and timely manner.
• Created weekly schedule and produced daily reports.
• Met Manager regularly to discuss system issues and performance of the team.

• Managed a restaurant.I dealt with organizing supply chains, documentation, state-issued licenses, communication with all the authorities, quality control of the product, and the quality of the restaurant in general.
• Managed, hired and trained all employees.
• Communicated with visitors, public figures, and with various social movements in order to advance the business.
• Promoted/marketed the business, and filmed content for social media, including online communication with people on such platforms as Instagram and Facebook.