Eduardo Gonzaga
Entrepreneur
North Hollywood,CA
Summary
Dynamic business leader with a proven track record at Advance Digital Solutions, excelling in budget administration and customer relations. Achieved significant cost reductions through strategic negotiations and enhanced client satisfaction by fostering strong relationships. Skilled in optimizing operations and mentoring teams to drive productivity and success in competitive environments.
Overview
39
39
years of professional experience
7
7
Certifications
1
1
Language
Work History
Owner
Advance Digital Solutions
North Hollywood, California
01.2009 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Achieved significant savings by renegotiating contracts with key vendors.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Invested in technology upgrades to streamline operations and improve customer experience.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Owner
EG Consulting
North Hollywood, California
06.1986 - Current
- Managed day-to-day business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Installed, serviced, and supported computer systems sales.
- Engineered internal and external network infrastructure for residential and commercial sites.
Co-Owner Chief Technical Officer
Eagle Protection Group Inc.
North Hollywood, California
01.2003 - 11.2019
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined IT infrastructure management by consolidating disparate systems into a cohesive enterprise architecture framework.
- Spearheaded cybersecurity initiatives to protect sensitive information assets from malicious attacks or unauthorized access attempts by external parties.
- Designed, implemented, configured and integrated customer networks utilizing LAN, Wireless, and CCTV technology.
- Maintained high-level knowledge of current and emerging technology development and applications.
IT Director
Art Center College of Design
Pasadena , California
01.1989 - 11.2003
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support network operations.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
Education
Service Technician Certificate - Apple Care Service Technician
Apple Training Center
Cupertino, CA 01.1987 -
No Degree - Computer Service Technician
Western Technical College
Van Nuys, CA 09.1988 -
National Standards Calibration Specialist - 35H Calibration Specialist
Laury Airforce Base
Denver, CO 06.1986 - 03.1987
No Degree - Information Technology
Los Angeles Valley College
Los Angeles, CA 01.1995 -
No Degree - Electrical Engineering
Los Angeles City College
Los Angeles, CA 01.1982 -
Skills
Business management
Customer relations
Self-Motivated
Strategic planning
Operations management
Project management
Project estimating
Service quality assurance
Contract negotiation expertise
Hiring and staffing
Inventory control
Teamwork and collaboration
Accomplishments
- Collaborated with team of 5 in the development of computer lab at Art Center College of Design Making it one of the three best art collages in the nation during my time there.
- .
Certification
Kitchen suppression systems installer, Ansul Corp.
Timeline
Owner
Advance Digital Solutions
01.2009 - Current
Kitchen suppression systems installer, Ansul Corp.
02-2004
Kitchen suppression systems installer, Kidde Corp.
11-2003
Co-Owner Chief Technical Officer
Eagle Protection Group Inc.
01.2003 - 11.2019
9000 Fire Panel, Radionics
01-2003
Alarm Installer, Ademco
01-2003
No Degree - Information Technology
Los Angeles Valley College
01.1995 -
Cat5 & Cat6 Training - Leviton
06-1991
Fiberoptics, Leviton
06-1991
IT Director
Art Center College of Design
01.1989 - 11.2003
No Degree - Computer Service Technician
Western Technical College
09.1988 -
Service Technician Certificate - Apple Care Service Technician
Apple Training Center
01.1987 -
Owner
EG Consulting
06.1986 - Current
National Standards Calibration Specialist - 35H Calibration Specialist
Laury Airforce Base
06.1986 - 03.1987
Apple Training
01-1986
No Degree - Electrical Engineering
Los Angeles City College
01.1982 -