Eghosa David Obaseki

• Collaborated with overseas partners to coordinate shipments, ensuring smooth transit across international borders.
• Reduced shipment delays by proactively addressing potential issues and coordinating with carriers for timely resolutions.
• Enhanced customer satisfaction with timely and accurate shipment tracking updates.
• Streamlined ocean import processes by implementing efficient communication and documentation strategies.
• Maintained a strong understanding of Incoterms and their application, ensuring proper use in all ocean import transactions.
• Coordinated closely with internal departments to ensure seamless integration of ocean import operations into the overall supply chain process.
• Conducted regular audits of import documents to identify discrepancies and maintain high levels of accuracy in recordkeeping.
• Maintained compliance with international trade regulations, ensuring all documentation was accurate and uptodate.
• Analyzed shipping data to identify areas for improvement, making recommendations for process enhancements that led to increased efficiency in ocean import coordination tasks.
• Successfully managed high volumes of time-sensitive shipments during peak seasons while maintaining a high level of client satisfaction.
• Managed a diverse portfolio of clients, catering to their specific shipping requirements and providing customized solutions.
• Developed strong relationships with carriers to negotiate competitive freight rates and improve service levels.
• Kept abreast of industry trends and regulatory changes, incorporating best practices into daily operations as needed.
• Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
• Implemented cost-saving measures by optimizing container utilization and consolidating shipments whenever possible.
• Improved shipment visibility by implementing advanced tracking systems for real-time monitoring of cargo movement.
• Provided exceptional customer service, addressing inquiries promptly and resolving issues effectively.
• Created and transmitted accurate documentation to governmental agencies for import activities.
• Accurately input shipment details into company's system using CW1.
• Insured cargo against loss, damage or pilferage.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.

Worked directly for achieve overall success of 10 employee import department. Responsible for hiring, training and maintaining up to 10 employees in all areas of freight compliance. Responsible for top import accounts with sales revenues of over 2 Million dollars per year in profit.

Responsible for daily sales reports outlining customer volume, profit margins, carrier contract reviews, customer complaints and responsible to resolve any customer related conflicts.

Direct liaison between customers and sales staff as well as customer service department.

Responsible for keeping accurate records regarding monthly customer volume and sales volume.

Responsible for reviewing carrier contracts and keeping accurate records in regards to costing, billing and relevant issues.

Handled day to day communication with international offices regarding customer inquiries, sales related questions and carrier negotiations.