EFREM MELKE
Ottawa
Summary
Dynamic professional with a proven track record at Hallmark Housekeeping Services Inc., excelling in training and mentoring teams to enhance productivity. Skilled in complex problem-solving and decision-making, I consistently improved customer satisfaction and operational efficiency, ensuring high standards of cleanliness and safety.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
8
8
years of professional experience
Work History
Supervisor
Hallmark Housekeeping Services Inc.
Ottawa, ON
12.2017 - Current
- Conducted regular inspections to ensure compliance with cleanliness and safety standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Uber Driver
UBER
Ottawa, ON
07.2021 - 12.2024
- Delivered exceptional customer service, ensuring high satisfaction ratings from passengers.
- Navigated efficiently through city streets, optimizing routes to reduce travel time.
- Maintained vehicle cleanliness and safety through regular inspections and upkeep.
- Adapted quickly to changing traffic conditions and passenger needs for smooth rides.
Education
Bachelor of Science - APPLIED PHYSICS
ERITREA INSTITUTE OF TECHNOLOGY
ASMARA,ERITREA10-2010
Skills
- Training and mentoring
- Goal oriented
- Decision-making
- Complex Problem-solving
Languages
English
Professional Working
Timeline
Uber Driver
UBER
07.2021 - 12.2024
Supervisor
Hallmark Housekeeping Services Inc.
12.2017 - Current
Bachelor of Science - APPLIED PHYSICS
ERITREA INSTITUTE OF TECHNOLOGY