Efrain Velez
Cathedral City
Summary
Proficient in the field of hospitality, promoting a positive work culture to meet and exceed guest expectations. Experienced Front Desk Manager, skilled in rapid conflict resolution. Dedicated to training staff and upholding the high standards of Front Desk and Housekeeping operations.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Marriott Vacations Worldwide
Palm Desert
01.2026 - Current
- Oversee daily housekeeping operations to enhance resort guest experience.
- Direct cleaning staff to guarantee Marriott's exceptional standards of cleanliness.
- Trained team members on proper cleanliness methods and safety measures.
- Inspected guest rooms for cleanliness and engineering issues.
- Developed schedules to improve staff productivity and coverage.
- Encouraged associates to develop positive relationships with colleagues and resort guests.
Front Desk Manager
Marriott Vacations Worldwide
Palm Desert
06.2025 - 01.2026
- Maneuvered guest inquiries and resolved issues immediately and professionally.
- Trained new associates on high-ranking guest interaction standards , compliance`requirements, and performance action plan.
- Coordinated room assignments and ensured guests were accommodated into their location preferences.
- Maintained important files, running continuous reports, and delivering updates on property occupancy, guest satisfaction, and revenue.
- Assisted in the preparing guest feedback reports to strategize new tactics and uphold previous implementations.
- Provided administrative support to colleagues, taking on additional tasks during high-volume periods.
- Coordinated with different departments including housekeeping, engineering, safety & security, activities, and food and beverage.
- Promoted a constructive and supportive work environment with all front desk associates and departments.
Front Desk Trainer
Marriott Vacations Worldwide
Rancho Mirage
06.2024 - 06.2025
- Trained front desk staff on Marriott hospitality standards and procedures.
- Developed training documents to enhance associate knowledge and techn
- Received guests warmly upon arrival and assisted with check-in/check out procedures.
- Controlled reservations using property OPERA/MARSHA for accurate bookings.
- Provided knowledge about local attractions and services to enhance guest experience.
Cast Member
Disneyland Resort
Anaheim
10.2021 - 07.2024
- Maintained the food and Beverage location clean and safe for park guests.
- Assisted guests with questions or concern's about the resort.
- Displayed the Company's values of show, efficiency, safety, courtesy, and inclusion.
- Greeted and engaged with guests to ensure they were having an enjoyable experience.
- Collaborated with a large team to exceed guest expectations and standards.
Education
Bachelor of Arts - History
California State University, Fullerton
Fullerton, CA05-2024
Skills
- Conflict resolution
- Front desk operations
- Cleaning practices
- Department coordination
- Supervisory skills
- Team performance management
- Staff training and development
- Analyzing primary and secondary sources
- Comparing and contrasting various historical events
- Historical writing
Languages
Spanish
Professional
Affiliations
Docent, Coachella Valley History Museum, 2025 - Present
Timeline
Housekeeping Manager
Marriott Vacations Worldwide
01.2026 - Current
Front Desk Manager
Marriott Vacations Worldwide
06.2025 - 01.2026
Front Desk Trainer
Marriott Vacations Worldwide
06.2024 - 06.2025
Cast Member
Disneyland Resort
10.2021 - 07.2024
Bachelor of Arts - History
California State University, Fullerton