Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Efrain Paheco

San Bernardino

Summary

Dynamic and results-oriented professional with extensive experience at SimonMed Imaging, adept in patient confidentiality and HIPAA compliance. Demonstrated expertise in insurance verification and patient service, enhancing clinic efficiency and patient satisfaction. Fluent in Spanish & English, excelling in multitasking and fostering team collaboration. Proven track record in improving appointment scheduling processes, significantly reducing wait times.

Developed comprehensive patient interaction skills within healthcare setting and seeking to transition into new field. Skilled in managing patient data and providing high-quality service, ensuring smooth and efficient operations. Looking to leverage these skills in dynamic and collaborative environment.

Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.

Overview

5
5
years of professional experience

Work History

Patient Service Specialist

SimonMed Imaging
05.2023 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.

Fulfillment Center Associate

Amazon
06.2022 - 04.2023
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Picked and packed order items.

Grill Cook

Bakers Drive Thru
05.2020 - 04.2022
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Prepared meals according to customer specifications.
  • Cleaned and maintained kitchen equipment regularly.

Education

No Degree - Anatomy

Crafton Hills College
Yucaipa, CA
12-2024

No Degree - English Composition

San Bernardino Valley College
San Bernardino, CA
07-2024

High School Diploma -

Arroyo Valley High School
San Bernardino, CA
06-2022

Skills

  • Appointment scheduling
  • Patient confidentiality
  • Insurance verification
  • Professionalism and ethics
  • Medical terminology
  • HIPAA compliance

  • Spanish & English fluency
  • Multitasking and organization
  • Team collaboration
  • Money handling
  • Patient check-in
  • Patient identity verification

Languages

English
Native or Bilingual
French
Elementary
Spanish
Native or Bilingual

Timeline

Patient Service Specialist

SimonMed Imaging
05.2023 - Current

Fulfillment Center Associate

Amazon
06.2022 - 04.2023

Grill Cook

Bakers Drive Thru
05.2020 - 04.2022

No Degree - Anatomy

Crafton Hills College

No Degree - English Composition

San Bernardino Valley College

High School Diploma -

Arroyo Valley High School
Efrain Paheco