EFRAIM JR PEREZ

• Provided exceptional customer service by assisting shoppers in
selecting the right footwear based on their needs, preferences and
budget.
• Built strong relationships with customers to foster loyalty and
repeat business through follow-up communications and
personalized service.
• Addressed customer complaints and issues promptly and
effectively, ensuring a positive resolution and customer
satisfaction.

• Load and unload products to be delivered
• Inspect the delivery vehicle regularly
• Add fuel and maintain detailed records of fuel costs and mileage
• Deliver items by the required delivery date and time
• Collect payment or get signatures for proof of delivery
• Ensure all items being delivered remain intact during transport and delivery

• Maintaining control of large groups of dogs.
• Reduced the risk of accidents by closely supervising play areas
and promptly addressing any signs of aggression or distress in
dogs.
• Improved dog socialization by closely monitoring playtime and
encouraging positive interactions among the dogs.
• Communicated professionally with pet owners via phone, email
and text.
• Keep accurate data and records in the room.
• Manage playroom(s) activities and keep the dogs engaged.
• Always ensure safety of all dogs.

• Responded to customer request for refund of products, services
and company information.
• Updated accounts information to maintain customer records.
• Resolved customer complaints about their product with empathy,
resulting in increased loyalty and repeat business.
• Actively listened to customers handled concerns quickly and
escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining
professionalism under pressure while resolving disputes and
conflicts.
• Handled customer requires regarding their product and
suggestions courteously and professionally.