AYA ZEYNELABIDIN
Hayward,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs.
Overview
8
8
years of professional experience
Work History
Receptionist/Guest Service Representative
East Bay BMW
04.2022 - Current
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Filled paper works and placed them in appropriate places.
- Marketing/Social Media
- Scheduled and posted content across multiple social media platforms.
- Advertised for company
- Recorded and edited videos
- Designed Posters
- Took Photos of employees for website
- Kept reception area clean and neat to give visitors positive first impression.
- Managed small group members/Team
- Assisted the managers/General Manager
- Corresponded with clients through email, telephone.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled client appointments for staff teams.
- Tire Specialist
- Ordered tires and other merchandise to replace stock and fulfill customer requests.
- Assisted customers in selecting new tires based on their needs and budget constraints.
- Ordered necessary parts needed for repairs or replacements from suppliers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Examined records and papers to verify warranty and service contract coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Demonstrated product features and benefits to potential customers.Created promotional materials for marketing purposes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Health Care Provider, IHSS In Home Support Services
09.2019 - Current
- Partnered with healthcare teams to address care plan management, development and implementation
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses
- Organize Medication
Tutor
.
06.2017 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Supported students with helpful study habits and exam strategies
- Provided appropriate learning materials for students
- Worked with students in classrooms or home environments to provide educational support
- Tutoring Math, English, and the Arabic Language
- Private sessions with students
- Saturday and Sunday Schools
- Traveled to student's home or to another place of student's choice to conduct tutoring sessions
- Online tutoring
- Schedualing session times and make up classes
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
Education
Construction Management
California State University - East Bay
Ohlone College
Fremont, CABachelor of Science - Civil Engineering
San Jose State University
San Jose, CAHigh School Diploma -
High School
05.2020
Skills
- Maintenance Team Collaboration
- Creative Solutions
- Guest Satisfaction
- Reliable and Punctual
- Documentation and Reporting
- Positive Attitude and Energetic
- Good Telephone Etiquette
- Software Proficiency (AutoCaD)
- Organized
- Creativity
- Multitasking Abilities
- Self-Motivated
- Problem-solving skills
- Telephone skills
- Detail-oriented
- Creative thinking
- Guest accommodations
- Design research
- Photography
- Project management
- Hand Drawing Abilities
Timeline
Receptionist/Guest Service Representative
East Bay BMW
04.2022 - Current
Health Care Provider, IHSS In Home Support Services
09.2019 - Current
Tutor
.
06.2017 - Current
Ohlone College
High School Diploma -
High School
Construction Management
California State University - East Bay
Bachelor of Science - Civil Engineering
San Jose State University
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