Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Effie Touris

Woodbridge,ONTARIO

Summary

OPERATIONS | SALES MANAGER | CUSTOMER SERVICE

Experienced Professional bringing 30+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Trained in support software and deescalation techniques. Building relationships over the phone, to allow clients to feel comfortable.

Overview

24
24
years of professional experience

Work History

Customer Service Specialist

Vitatree Nutritionals
09.2021 - 03.2024
  • Used consultative techniques to understand customer needs and make strategic referrals to proper supplements.
  • Provided primary customer support.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided in-depth information on nutritional care to maximize health.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Customer Care Representative

Zanchin Automotive Group
10.2018 - 03.2021
  • Customer service for a group of seven auto dealerships
  • Booked appointments, made recommendations, etc
  • Resolved concerns with products or services to help with retention and drive sales.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Bilingual Product Support Specialist

TECHCOM Systems
06.2015 - 06.2018
  • Worked for CIBC as liaison with trustees in bankruptcy.
  • Worked between bank and consumer
  • Achieved dollar amounts collected, met monthly targets

Bilingual Technical Support

Concentrix Canada, Woodbridge ON, Bilingual Tech Support for Apple
11.2014 - 05.2015
  • Bilingual Technical Support for Apple Products: iPhones, iPods, iTunes etc
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Operations Manager

VitaTree Nutritionals, Concord ON
05.2012 - 10.2014
  • Respond to client telephone calls and emails with friendly, professional caring service, flexibility to provide problem resolution, and positive recovery when needed.
  • Oversaw the shipping and inventory of products

Bilingual Customer Service/Sales Support

ShadeOMatic
03.2011 - 03.2012
  • Processing orders for custom blinds; dealing with big box stores such as Home Depot, Rona
  • Assisted with special orders for our custom blinds

Bilingual Inside Sales/Customer Service Manager

11.2006 - 12.2010
  • Supervised staff as well as day-to-day sales calls, cold calling and retention calls •Demonstrated a remarkable combination of persistence and courtesy in following up with customers on account issues.
  • Investigated customer queries and provided accurate billing information.
  • Provide knowledgeable product support and advice regarding product selection and problem resolution.

National Sales Manager

IDenticam Systems Canada
02.2000 - 07.2006
  • Responsible for a Team of 25 Sales and Customer Service staff.
  • Hiring, Training, Mentoring the Sales Team.
  • Ensuring that Targets were met; Bi-weekly, monthly, quarterly and yearly.
  • Sales increased from $9 Million to $13 Million in my time there.
  • Identifying and confirming new customer conversions, Monitoring retention calls to the customer base to ensure high customer satisfaction Communicate and work as a team with sales and marketing team to meet and exceed overall sales objectives.

Education

Associate of Arts -

Hospitality Management, St. Lawrence College
Kingston, ON
05.1996

Skills

  • Customer satisfaction
  • Team Player
  • Microsoft Office, CRM, Safari
  • Custom order management
  • Payment processing
  • Establish strong customer relationships over phone
  • English, French, Italian, German, Greek

Languages

Effective oral and written communication skills in English, French, Italian, German & Greek

Timeline

Customer Service Specialist

Vitatree Nutritionals
09.2021 - 03.2024

Customer Care Representative

Zanchin Automotive Group
10.2018 - 03.2021

Bilingual Product Support Specialist

TECHCOM Systems
06.2015 - 06.2018

Bilingual Technical Support

Concentrix Canada, Woodbridge ON, Bilingual Tech Support for Apple
11.2014 - 05.2015

Operations Manager

VitaTree Nutritionals, Concord ON
05.2012 - 10.2014

Bilingual Customer Service/Sales Support

ShadeOMatic
03.2011 - 03.2012

Bilingual Inside Sales/Customer Service Manager

11.2006 - 12.2010

National Sales Manager

IDenticam Systems Canada
02.2000 - 07.2006

Associate of Arts -

Hospitality Management, St. Lawrence College

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Effie Touris