Summary
Overview
Work History
Education
Skills
Timeline
Generic

Effie Touris CV

Kleinburg,Ontario

Summary

OPERATIONS | SALES MANAGER | CUSTOMER SERVICE

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Vitatree Nutritionals
Remote
09.2021 - 03.2024
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Answered incoming customer inquiries regarding product and service information.
  • Performed data entry of customer orders into the company's order management system.
  • Maintained a high level of professionalism while interacting with customers via phone or email.

Customer Care Representative

Zanchin Automotive Group
Woodbridge
10.2018 - 03.2021
  • Customer service for a group of seven auto dealerships
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Processed customer account changes with proprietary software.
  • Processed orders accurately and efficiently according to established procedures.

Bilingual Product Support Specialist

TECHCOM Systems
Woodbridge
06.2015 - 06.2018
  • Worked for CIBC as liaison with trustees in bankruptcy.
  • Worked between bank and consumer
  • Achieved dollar amounts collected, met monthly targets
  • Provided technical support to customers via phone, email and chat.
  • Addressed customer complaints promptly and professionally.

Bilingual Technical Support (contract)

Concentrix Canada, Woodbridge ON, Bilingual Tech Support for Apple
Remote
11.2014 - 05.2015
  • Bilingual Technical Support for Apple Products: iPhones, iPods, iTunes etc
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Identified the root cause of customer problems and provided appropriate resolutions in a timely manner.
  • Escalated unresolved cases to senior technical staff when necessary.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

Education

Associate of Arts -

Hospitality Management, St. Lawrence College
Kingston, ON

Bachelor of Arts - Marketing

American College in Switzerland
Lucerne, Switzerland

Skills

  • Complaint resolution
  • Account Management
  • CRM Software,Microsoft Office, CRM, Safari
  • Project Management
  • Good communication skills
  • Custom order management
  • Payment processing
  • Customer Order Management
  • Data Entry
  • Problem Resolution
  • English, French, Italian, German, Greek

Timeline

Customer Service Specialist

Vitatree Nutritionals
09.2021 - 03.2024

Customer Care Representative

Zanchin Automotive Group
10.2018 - 03.2021

Bilingual Product Support Specialist

TECHCOM Systems
06.2015 - 06.2018

Bilingual Technical Support (contract)

Concentrix Canada, Woodbridge ON, Bilingual Tech Support for Apple
11.2014 - 05.2015

Associate of Arts -

Hospitality Management, St. Lawrence College

Bachelor of Arts - Marketing

American College in Switzerland

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Effie Touris CV