Bernadette Montoya

NRO Salvation Army

09.2017 - Current

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Created and maintained safe and secure work environments for employees.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.