Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

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Toronto,ON

Summary

Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Child and Youth Worker

Toronto District School Board
09.2011 - Current
  • Provided key emotional support to dozens of children and youth with special needs.
  • Worked within a Strength Based approached therapeutic theory.
  • Taught life skills and coping mechanisms to school population in one-on-one and group sessions daily.
  • Prepared daily reports to define goals, weaknesses and strengths of students.
  • Developed and implemented social and emotional activities to meet physical, emotional and educational needs of students.

Cashier

Shoppers Drug Mart
01.2005 - 01.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Lifted up to 50lbs of merchandise at once.

Cashier

Tim Horton's
01.2005 - 01.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Made returning customers' orders as they approached cash and used their names to build rapport and customer loyalty.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Dusted, mopped, swept and maintained overall cleanliness of restaurant.
  • Followed food safety guidelines to ensure customer safety.

Key Holder Supervisor

LaSenza
01.2003 - 01.2005
  • Delegated tasks that helped improve employee needs of improvement and spoke to employee strengths.
  • Conducted interviews and hired new employees.
  • Trained and mentored new employees.
  • Scheduled breaks for employees on shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.
  • Met shift selling quotas.
  • Maintained tidiness, and general store appearance.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store three to four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Followed visual merchandizing procedures and implemented them throughout the store.

Education

Diploma - Child And Youth Worker

Humber College
Toronto, ON
06.2008

Skills

    • Customer Service
    • Product Restocking
    • POS Systems
    • Attention to Detail
    • Store Operations
      • Visual Merchandising
      • Inventory Management
      • Employee Scheduling
      • Staff Training
      • Analytical Thinking

Languages

Portuguese
Limited Working

Certification

WHIMIS

Additional Information

VOLENTEER EXPERIENCE

2010-2011

Adopt a Dog; Save a Life

Designed and executed Doggie Toy Drive

Fostered dog

2006-2008

Catholic Children's Aid Society

CAPs Program and Special Friend Program

Timeline

Child and Youth Worker

Toronto District School Board
09.2011 - Current

Cashier

Shoppers Drug Mart
01.2005 - 01.2013

Cashier

Tim Horton's
01.2005 - 01.2007

Key Holder Supervisor

LaSenza
01.2003 - 01.2005

Diploma - Child And Youth Worker

Humber College
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