E C
Toronto,ON
Summary
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Child and Youth Worker
Toronto District School Board
09.2011 - Current
- Provided key emotional support to dozens of children and youth with special needs.
- Worked within a Strength Based approached therapeutic theory.
- Taught life skills and coping mechanisms to school population in one-on-one and group sessions daily.
- Prepared daily reports to define goals, weaknesses and strengths of students.
- Developed and implemented social and emotional activities to meet physical, emotional and educational needs of students.
Cashier
Shoppers Drug Mart
01.2005 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 50lbs of merchandise at once.
Cashier
Tim Horton's
01.2005 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Made returning customers' orders as they approached cash and used their names to build rapport and customer loyalty.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Dusted, mopped, swept and maintained overall cleanliness of restaurant.
- Followed food safety guidelines to ensure customer safety.
Key Holder Supervisor
LaSenza
01.2003 - 01.2005
- Delegated tasks that helped improve employee needs of improvement and spoke to employee strengths.
- Conducted interviews and hired new employees.
- Trained and mentored new employees.
- Scheduled breaks for employees on shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Met shift selling quotas.
- Maintained tidiness, and general store appearance.
- Opened inventory boxes and restocked shelves.
- Opened and closed store three to four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Followed visual merchandizing procedures and implemented them throughout the store.
Education
Diploma - Child And Youth Worker
Humber College
Toronto, ON06.2008
Skills
- Customer Service
- Product Restocking
- POS Systems
- Attention to Detail
- Store Operations
- Visual Merchandising
- Inventory Management
- Employee Scheduling
- Staff Training
- Analytical Thinking
Languages
Portuguese
Limited Working
Certification
WHIMIS
Additional Information
VOLENTEER EXPERIENCE
2010-2011
Adopt a Dog; Save a Life
Designed and executed Doggie Toy Drive
Fostered dog
2006-2008
Catholic Children's Aid Society
CAPs Program and Special Friend Program
Timeline
Child and Youth Worker
Toronto District School Board
09.2011 - Current
Cashier
Shoppers Drug Mart
01.2005 - 01.2013
Cashier
Tim Horton's
01.2005 - 01.2007
Key Holder Supervisor
LaSenza
01.2003 - 01.2005
Diploma - Child And Youth Worker
Humber College