Bryson Frades
Lodi
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
12
12
years of professional experience
Work History
Account Manager
Universal Site Services
11.2023 - Current
- Managed a book of business worth up to $3.5 million annually, ensuring consistent revenue growth and client satisfaction.
- Consistently met and surpassed monthly KPI goals of $50K-$60K by integrating new contracts and enhancing value-added services with existing agreements.
- Managed personnel in territory to ensure work quality met or exceeded company standards.
- Prepared and utilized the 'Quality Assurance & Inspection Report' to establish performance quality metrics for each direct report.
- Oversaw the scheduling and performance of sweeping, landscape maintenance, day porter services, pressure washing, and value-added services, maintaining effective communication with customers.
- Handled and resolved customer complaints via phone and email for assigned territories.
- Delivered precise quotes and managed additional service work, while identifying opportunities for service enhancements.
- Trained staff and subcontractors, managing personnel to ensure work quality met or exceeded company standards.
Account Manager
JaniTek Cleaning Solutions
07.2022 - 11.2023
- Managed a book of business that generates over $1 million dollars in annual revenue
- Self generated more than $100,000 in revenue within the first7 months, combination of new accounts and client based projects
- Managed all account start-ups; created proposals, new account forms, reports, paperwork and onsite janitorial training
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Work as a liaison between internal team and clients
- Monthly inspections, account walk through and client engagement
- Met the established monthly targets for visits & inspections and add-on project work
- Provided project work recommendations and managed work from initial sale to completion with client; carpet cleaning, hard floor services, windows, upholstery, pressure washing, solar cleaning, etc
- Developed an annual sales plan with weekly targets for all sales cycle activities, including cold calls, phone calls, letters, sales, and close ratio’s
- Managed project team; hiring, developing, counseling, scheduling, weekly team meetings and inspections
Branch Manager
LaborMax Staffing
05.2021 - 03.2022
- Oversee day-to-day operations of branch and assist when needed
- Administered the hiring, developing, counseling, promoting, and terminating of internal and external employees to ensure a professional and competent workforce and success of employees
- Conducted weekly staff meetings to ensure open communication for information to be shared clear and concisely
- Responded to and effectively mitigate complaints from employees, customers, or vendors when escalated
- Ensured that profit margins, market sharing, P&Ls, net operating income, sales budgets, control costs, and revenue goals are met and/or exceeded
- Utilized and developed a relational sales approach to increase sales opportunities and perform outside sales calls across a diverse customer base for maximum profitability
- Divided time equitably between operations and sales to ensure profitability, growth, and professional development
- Ensure worker safety by performing job site safety evaluations, educating and coaching workers, reporting injuries to risk management, and providing proper PPE to employees
- Implemented and conducted training for Account Managers
GAP
Medical
08.2019 - 05.2021
- Medical leave of absence due to cancer; after more than a year of treatment and recovery I was able to return to work
Regional Sales & Design Consultant
South West Blinds & Shutters
06.2018 - 07.2019
- Generated more than $500,000 in sales in the first year, holding sales record for highest monthly revenue in my region
- Met and/or exceeded target sales goals monthly
- Meet with clients to discuss window covering options, measure and present product
- Collaborate with the management team to improve marketing materials and expand the company’s marketing presence in the Central Valley territory
- Attend industry trade shows to accumulate new leads and make productive contact with existing clients
- Stay on top of industry trends to identify potential opportunities for company growth
Sales Manager
TRP Artisanal Candies
05.2013 - 03.2018
- Successfully launched The Rustic Puff, a manufacturer of artisan candies, into the wholesale food service industry
- Hired and managed6 food service brokers in the Northern and Southern California territory
- Conducted market research and analysis to identify new opportunities
- Established sales goals by forecasting annual sales quotas and projecting sales volume for existing and new products
- Developed and implemented sales training programs that improved sales skills and resulted in a60% increase in sales effectiveness
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales
- Increased distribution and focused on brand awareness; conducting tasting events, participated in food related events, seminars, and trade shows
- Effectively monitored competition and appropriately adjusted costs based on supply and demand
- Performed field inspections and scheduled mystery shops to ensure customer and company satisfaction
- Monitored the performance of team members and worked to increase team morale and motivation
Education
BA - Human Services
University of Phoenix
Lathrop, CA06.2026
Skills
- Customer Service
- Market Research
- Effective Time Management
- Persuasive Presentation Skills
- Advanced Sales Strategies
- CRM Systems
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Languages
English
Timeline
Account Manager
Universal Site Services
11.2023 - Current
Account Manager
JaniTek Cleaning Solutions
07.2022 - 11.2023
Branch Manager
LaborMax Staffing
05.2021 - 03.2022
GAP
Medical
08.2019 - 05.2021
Regional Sales & Design Consultant
South West Blinds & Shutters
06.2018 - 07.2019
Sales Manager
TRP Artisanal Candies
05.2013 - 03.2018
BA - Human Services
University of Phoenix
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