Eeman Kareem
Winnipeg,Canada
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Expertise in resolving escalated customer issues while collaborating effectively with team members to achieve business objectives. Experienced data analyst with strong skills in requirement analysis, software development, and database management. Demonstrated problem-solving capabilities and a comprehensive understanding of information technology and business processes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sutherland
Winnipeg, Manitoba
01.2023 - 01.2024
- Maintain detailed records of customer interactions, feedback, and resolutions for continuous improvement.
- Resolved call center tickets as assigned.
- Provided accurate information about products and services to customers.
- Update customer account information, process payments, and handle billing inquiries.
- Address customer inquiries via phone calls, emails, or chat, providing accurate information about products, or services.
Assistant store manager
Buy Buy Baby
Toronto, ON
03.2021 - 09.2022
- Supervise and motivate employees.
- Assist with payroll, scheduling, and staff shifts.
- Oversee daily store functions, including opening and closing.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Helped create staff schedules, ensuring that the store had enough coverage during peak hours, and managing staff time off.
- Assisted with inventory control.
Sales Associate
Spirit Halloween
Atlanta, GA
10.2019 - 12.2019
- Ensured all security measures (tags, cameras, etc) were in place.
- Greeted customers and assisted them in finding costumes, accessories, and decorations.
- Offered recommendations based on customer preferences.
- Ring up purchases and process returns/exchanges.
- Organized stockroom shelves according to size, color or style.
- Addressed any questions customers have regarding product details, materials, sizing, and how-to guides.
Education
Bachelor of Management Honours - International Business
University of Manitoba
Winnipeg, MB10.2025
High School Diploma - arts
Chrisland High School
Lagos, Nigeria07.2019
Skills
- Office suite proficiency
- Data management
- Customer service
- Problem-solving skills
- Retail operations management
- Team collaboration
INTERNSHIP
CRC Credit Bureau Ltd
- Assisted in reviewing and updating customer credit data to ensure accuracy and compliance.
- Greeted and assisted visitors, managed phone calls, and directed client inquiries to appropriate departments.
- Supported the preparation of reports and presentations for management and business development teams.
- Supported the preparation of reports and presentations for management and business development teams.
Timeline
Customer Service Representative
Sutherland
01.2023 - 01.2024
Assistant store manager
Buy Buy Baby
03.2021 - 09.2022
Sales Associate
Spirit Halloween
10.2019 - 12.2019
Bachelor of Management Honours - International Business
University of Manitoba
High School Diploma - arts
Chrisland High School
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